MyDiversity Jobs

[Temporary] Leasehold Partnerships Assistant at Amplius

Wed, 22 Jul 2026 19:00:02 +0100

Leasehold Partnerships Assistant

£30,100 per year

Hybrid - Milton Keynes, Rushden, Peterborough or Boston

Temporary, Full Time

This is a fantastic opportunity to join Amplius as a Leasehold Partnerships Assistant on a 12-month fixed-term contract. You'll provide vital administrative and coordination support, helping to keep leasehold services running smoothly and efficiently. Working with internal teams and external partners, you'll manage key information, monitor important deadlines and support the delivery of compliant, customer-focused services.

Salary: £30,100 per year

Contract: 12-month Fixed Term Contract, full time

Your week: 36.25 hours (Monday to Friday 9am to 5.15pm

Location: Hybrid with a weekly presence in our Milton Keynes, Rushden, Peterborough or Boston office.

Snapshot of your role

Support the preparation, formatting and proofreading of management agreements, leases, renewals and transfer documentation.

Maintain document templates, version control processes and accurate digital filing systems in line with audit requirements.

Gather and collate information from internal teams and external partners to support agreement reviews, lease reviews and provider checks.

Monitor key portfolio dates, including expiries, renewals, break clauses and termination milestones, issuing reminders and coordinating actions ahead of deadlines.

Manage correspondence and enquiries, responding to straightforward requests and escalating complex contractual matters where appropriate.

Coordinate meetings by arranging schedules, preparing agendas, compiling information packs and maintaining action logs.

Track compliance-related activities, including arrears processes, provider obligations and pre-vacant checks, escalating risks or delays when required.

What we’re looking for

GCSEs (or equivalent) in English and Maths at grade C or above.

Proficiency in Microsoft Office applications, including Word, Excel and Outlook.

Experience in an administrative or coordination role, with a proven ability to manage high volumes of documentation accurately.

Experience using databases and CRM systems to maintain records and manage information.

Excellent attention to detail, with strong written, numerical and organisational skills.

The ability to manage competing priorities, work to tight deadlines and remain accurate under pressure.

A proactive, resourceful and collaborative approach, with the flexibility to work from one of our offices at least one day per week.

A full UK driving license is essential for this role.

Please read the attached Job Description before applying so you get the full scope of the role.

You can read about our colleague benefits here - Amplius colleague benefits

Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Closing: 26 July

Interviews in Peterborough: TBC

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.

The Company

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.

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[Fulltime] Intensive Temporary Accommodation Officer (Complex at Chime Housing

Wed, 22 Jul 2026 16:00:02 +0100

Intensive Temporary Accommodation Officer (Complex Needs)

Watford

Permanent, 37 hours per week

The Vacancy

Are you passionate about changing lives through housing? If you’re someone who combines strong housing management expertise with empathy, resilience and a can-do attitude, we want to hear from you.

Introduction to the role

We’re looking for a dedicated and proactive Intensive Temporary Accommodation Officer to join our Housing Operations team. This is more than just a housing role — it’s an opportunity to support people with complex needs to sustain tenancies, rebuild independence, and thrive in their communities.

Role purpose

As an Intensive Temporary Accommodation Officer, you will deliver a high-quality, person-centred housing management service to customers in our Housing First and Next Step programmes.

You’ll take ownership of tenancies from pre-assessment through to sustainment, ensuring customers receive tailored support while meeting essential housing management standards.

What’s the role?

Key Accountabilities

Managing a portfolio of tenancies, ensuring residents are supported to maintain long-term, stable housing
Carrying out pre-tenancy assessments, property inspections, and tenancy reviews
Supporting residents with rent management and reducing arrears through payment planning and monitoring
Handling anti-social behaviour, tenancy breaches, and complex casework with professionalism and care
Working with partners, support agencies, and stakeholders to ensure a joined-up service
Representing the organisation in court and at community or stakeholder meetings
Ensuring properties are safe, compliant, and re-let quickly to minimise void loss
Playing a key role in delivering a trauma-informed, customer-first approach

What are we looking for?

Essential:

Experience in housing management, ideally within social housing
Strong understanding of rent recovery, tenancy enforcement, and housing legislation
Experience working with individuals with complex needs (e.g. mental health, substance misuse, domestic abuse)
Excellent communication, negotiation and conflict resolution skills
Ability to work both independently and collaboratively in a fast-paced environment
A customer-focused, solution-driven mindset
A full driving licence and access to a car with business insurance

Desirable:

Knowledge or experience of the Housing First model
CIH qualification or equivalent

Who you’ll work with

Responsible to: Temporary Accommodation Team Leader
Department: Housing Operations

What can we offer you?

28 days’ annual leave (pro rata)
Employer pension contribution of up to 11%
Development opportunities
Comprehensive employee rewards scheme

How we work

We embrace agile working — blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly.

How to apply

If this sounds like your next role, click ‘apply now’, tell us why you’ve got what it takes, and attach a copy of your current CV.

Closing date: 26th July 2026

Interviews: To be confirmed

(Please note we reserve the right to close the vacancy early if we receive a large response.)

Apply

[Parttime] Neighbourhood Officer (Part-Time) at Peaks & Plains Housing Trust

Wed, 22 Jul 2026 16:00:02 +0100

Neighbourhood Officer (Part-Time)

Location: Ropewalks, Newton Street, Macclesfield, Cheshire

A Fantastic opportunity has arisen for a Neighbourhood Officer to join our Neighbourhood’s Team. You will contribute to sustainable communities through managing a wide range of tenancy management issues and the efficient letting of empty properties, helping to improve lives.

The role holder will apply effective case management to support and signpost customers, to ensure they can sustain their tenancy. In addition, they will manage the customer’s tenancy in accordance with tenancy terms, to reduce tenancy breaches and where necessary, provide tenancy warnings.

To succeed you’ll have a working knowledge of housing law with experience of working with challenging and vulnerable customers in a face to face customer focused environment. You will also have experience of facilitating multi-agency meetings with partners and will be comfortable working in a target driven environment.

We can offer you:

• A minimum of 28 days holiday per year (plus birthday leave and bank holidays)

• Attractive Defined Contribution Pension Scheme with Employer’s contributions up to 12% • Flexible working hours and a mix of office and home working

• A focus on your health and wellbeing including access to our Health Cash Plan offering a variety of benefits and discounts.

• Continuous training and development opportunities – let us help you reach your career goals.

• A state of the art modern office with a friendly working environment

If you would like to play a part in driving our business forward as a Neighbourhood Officer, we’d love to hear from you.

Our Values are at the core of everything we do, so we are looking for someone whose values agree with ours and will embed these too!

We value our people and care about our customers. Apply now!

Closing date: 24th July 2026

Shortlist date: 25th July 2026

Interview date: TBC

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[Fulltime] Cluster Facilities Manager at Workspace Group

Wed, 22 Jul 2026 13:00:02 +0100

Cluster Facilities Manager

Location: Clerkenwell Cluster, London

Salary: Generous Salary plus Benefits

Are you an experienced Facilities Manager with a keen eye for detail and ensuring your buildings are not just compliant and operationally efficient, but that they look great too? Do you thrive on a busy schedule, managing multiple sites and projects?

We're looking for an experienced Facilities Manager to manage our cluster of buildings: Centro Buildings, Exmouth House, Ink Rooms and Clerkenwell Workshops.

With naturally high standards and a positive can-do approach, you will tackle every task with care and ensure all customers have a high-quality experience within their Workspace property. You will focus on creating a clean, safe, thermally comfortable, and operationally excellent environment for our customers whilst also focusing on our Carbon Net-Zero pathway, all on budget and on schedule.

You will work with your on-site Centre Management and Facilities Technicians, to deliver a comprehensive you will provide a comprehensive team and customer centric FM delivery.

What we need from you

Relevant previous job experience
Vocational training – NEBOSH & FM industry Qualification
Proficient in Microsoft Office
Excellent organisation & time management
Superb people skills
Energy & passion

Key Duties

Management of Building Services, maintaining building fabric and a high standard of décor & housekeeping
Health, Safety & Compliance of your Buildings
Driving Sustainability, Energy Saving & Smart Technology/Innovations
Financial Management of Service
Delivering the highest standard of Customer Experience

Closing date: 16th August 2026

Shortlist date: 17th August 2026

Interview date: TBC

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[Fulltime] Head of Repairs at Golding Homes

Wed, 22 Jul 2026 13:00:02 +0100

Head of Repairs

£77,000 per annum

Maidstone

Full-Time

Permanent

It's a great time to join Golding as we're an efficient, local, visible and listening organisation, providing sustainable homes and communities. We've an established track record for building quality homes and investing in our local communities.

We're excited to recruit for a Head of Repairs to lead one of Golding's most visible and important customer services. This is a fantastic opportunity to shape our in-house Repairs Service, driving performance, customer satisfaction, and continuous improvement during an exciting period of transformation.

We're proud of our strong track record and the positive difference we make every day. Following an exceptional regulatory inspection outcome and achieving C1, G1 and V2 ratings, we're entering an exciting new chapter of growth and transformation.

Our 2026-2030 Corporate Plan sets out bold ambitions for the future. Over the next four years, we'll continue to strengthen our culture, invest in our colleagues, embrace innovation, and deliver excellent services for our customers.

We want Golding to be a place where people feel valued, supported and empowered to do their best work, because we know that when our colleagues thrive, our customers and communities do too.

What you'll be doing

As Head of Repairs, you'll provide strategic and operational leadership for Golding's in-house Repairs Service, ensuring safe, compliant, customer-focused and value-for-money repairs across our homes.

This is a broad and influential role, leading the DLO across responsive repairs, damp and mould, disrepair, structural repairs, insurance works, permissions and specialist maintenance, with accountability for performance, compliance, budgets, productivity, service quality and customer satisfaction.

You'll use data, customer feedback and complaints learning to improve services, resolve issues well, reduce repeat issues and strengthen trust in the repairs service.

You'll also lead and develop managers, supervisors and technical teams, creating a high-performing, customer-focused culture where colleagues are supported to deliver a responsive, reliable and effective repairs service.

More about you. What can you bring?

You'll hold an HNC/HND or equivalent professional qualification in a construction or property-related discipline, alongside strong technical experience in building pathology, damp and mould, structural defects and property maintenance. A degree-level qualification, professional membership or additional leadership qualification would be advantageous.

You'll have significant senior leadership experience in responsive repairs, maintenance or property services, with experience leading a DLO, including multi-trade operatives, supervisors and managers. You'll bring a strong focus on performance, service improvement, customer satisfaction, complaints learning and achieving the right outcomes for our customers.

We're looking for a visible, collaborative and customer-focused leader who can bring people with them, use insight to drive improvement, and balance operational delivery with long-term service development. You'll also hold an appropriate health and safety qualification such as IOSH Managing Safely or equivalent.

When and where you'll be doing it

You will enjoy a 40 hour working week and earn an annual salary of £77,000 dependent upon your knowledge, skills and experience.

Our Hub, Home, Roam approach allows you to work from wherever suits you best whilst also having a central workspace to collaborate and come together. Our head office is in central Maidstone and is a new, modern and bright space which inspires creativity and innovation.

You'll be joining at a time when repairs is central to our customer experience ambitions, with the opportunity to influence service improvement, shape how we use insight and data, and make a visible difference to customers and colleagues.

What will you get in return?

Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary, designed to support you throughout your working life here.

You'll get:

· 28 days annual leave per year (plus bank holidays and Christmas Closure)

· 2 x Golding give back volunteering days

· Regular opportunities for training (upskilling and cross skilling)

· Company Pension contribution and life assurance

· Flexible Benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more.

A full driving license and DBS are required for this role.

Closing Date: Thursday 23rd July 2026

Interview dates:

Stage 1 - 5 and 6 August 2026, via MS Teams

Stage 2 - 13 and 14 August 2026, in person at our Maidstone office

We appreciate that people process information in different ways. Please get in touch if you would like some support with your application.

Please note we will be sifting applications throughout and reserve the right to close the vacancy early if we find suitable candidates.

Apply

[Contract] Customer Insight Officer - Complaints at Bromsgrove District Housing Trust

Wed, 22 Jul 2026 13:00:02 +0100

Customer Insight Officer

Bromsgrove, Worcestershire

£37,960.52 per annum + excellent benefits

Temporary – 12 month FTC

Full Time

Closing Date: Monday 3rd August @ 9am

Interview Date: Thursday 13th August 2026 – in person interview  

We're looking for a passionate and customer-focused Customer Insight Officer to join our Customer Insight Team and play a vital role in ensuring customers are heard, listened to and treated fairly.

This is an exciting opportunity for someone who enjoys investigating issues, solving problems and using customer feedback to drive meaningful service improvements across the organisation.

The Role

Reporting to the Customer Insight Manager, you will manage a caseload of formal customer complaints, carrying out thorough investigations and working closely with customers and colleagues to achieve fair and timely resolutions.

You will be responsible for investigating Stage 1 complaints from start to finish, including visiting customers in their homes, gathering evidence, coordinating responses and ensuring actions are followed through to completion. You will produce clear, empathetic and professional complaint responses in line with the Housing Ombudsman Complaint Handling Code and support the organisation in delivering excellent complaint handling standards.

Beyond resolving complaints, you'll use complaint trends and customer feedback to identify recurring issues, highlight opportunities for improvement and ensure the customer voice influences decision-making across the business. Working closely with teams throughout bdht, you'll help turn customer experiences into actionable insight that improves services for everyone.

About You

We are looking for someone with experience in a customer-facing role who is confident handling complex enquiries and complaints and can demonstrate excellent communication, investigation and problem-solving skills.

You will be calm under pressure, highly organised and able to manage a varied workload while maintaining attention to detail. You will have the confidence to challenge where appropriate, build positive working relationships and communicate effectively with customers and colleagues at all levels.

Experience within the social housing sector and knowledge of housing legislation would be beneficial, although not essential.

You will share bdht's commitment to listening to customers, treating people with respect, embracing diversity and continuously improving the services we provide.

What we can offer in return:

32 days annual leave plus bank holidays
Holiday purchase scheme –buy up to an additional 5 days holiday per year
Holiday buy back scheme – bdht will buy up to 10 days holiday back from staff
Team budget every year to enjoy an afternoon out as a team
Electric vehicle leasing scheme through Octopus Energy
Pension scheme – defined contributions pension administered by the Social Housing Pension Scheme (SHPS)
Life insurance is available to members of the pension scheme
Employee Assistance Programme
Mental Health First Aiders
Healthcare Cash Back Scheme – Healthshield
Retail discounts scheme
Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this)
Reimbursement for professional subscription fees
Corporate Sponsorship opportunities
Reimbursement for HRT pre-paid certificates
Reimbursement for annual flu jab
Free parking and refreshments
Monthly staff compliments raffle
Wellbeing calendar of events throughout the year

Bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.

Apply

[Fulltime] Health and Safety Officer at Halton Housing

Wed, 22 Jul 2026 12:00:02 +0100

Health and Safety Officer

Widnes

Permanent, Full-Time

Here at Halton Housing, we are looking for an experienced Health and Safety Officer to work across our vibrant organisation.

Hours: 37 hours per week (Monday - Friday)
Duration: Permanent

What You’ll Do:

Ensure compliance with health and safety legislation, policies and procedures across the organisation.
Lead on construction health and safety, including site inspections, audits and reporting.
Support managers with risk assessments, risk management and occupational health matters.
Investigate accidents and incidents, identifying root causes and implementing preventative actions.
Maintain and continuously improve the Health & Safety Management System.
Provide expert health and safety guidance, coaching and technical support to managers and employees.
Develop and deliver health and safety training and induction programmes.
Support employee consultation and the effective operation of the Health & Safety Committee.
Undertake workplace monitoring, including noise, dust and vibration assessments where required.

What You’ll Need:

Experience in a similar Health & Safety role, including auditing and delivering training, with a NEBOSH General or Construction Certificate (or equivalent).
Commitment to achieving a NEBOSH Diploma (or equivalent) within three years.
Strong knowledge of health and safety legislation and best practice.
Excellent problem-solving, influencing, communication and stakeholder management skills.
Ability to analyse data, identify trends and produce reports for senior management.
Strong organisational skills, with the ability to manage competing priorities and meet targets.
Competent in Microsoft Office applications, including Teams.

What You’ll Get:

30 day holiday entitlement (increasing to 33 days after 3 years’ service), plus bank holidays
Opportunity to buy or sell holidays
Competitive salary
Electric Vehicle Salary Sacrifice Scheme
Flexible and Hybrid working
Supported training and development opportunities
Health and Wellbeing Cash Plan
Competitive Pension Scheme

Why Halton Housing?

At Halton Housing, our purpose is Improving People's Lives. We're looking for people who share our values:

We are Honest – we build trust through openness, integrity and accountability.
We are Dynamic – we embrace change, seek opportunities and continually improve.
We Care – we put people first and make a positive difference to our customers, colleagues and communities.

If this sounds like you and you're looking for a role where you can make a real difference, we'd love to hear from you.

We may close this vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

The Company

An innovative housing provider, with customers at the heart of everything we do.

We're an award-winning housing association, with over 7,000 homes across Runcorn and Widnes in Cheshire, and now expanding geographically across the North West.

We're known for our innovative approach - strengthening our reputation as a landlord of choice in the borough and beyond.

Role closes: Tuesday 28th July

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[Fulltime] Sustainability and CSR Advisor at Optima Systems

Wed, 22 Jul 2026 12:00:02 +0100

Sustainability and CSR Advisor

High Wycombe

Competitive Salary

Permanent, Full Time

We are looking for a driven and proactive Sustainability and CSR Advisor to join the HSQES team in our High Wycombe office.

As part of the HSQES team, this role is responsible for supporting the Environmental and Sustainability functions, and leading Corporate Social Responsibility, throughout the Optima Group.

The sustainability and CSR Advisor will also provide peer support for a team Apprentice, assist with internal Environmental & Sustainability training and support members of the HSQES team when required.

The Sustainability and CSR Advisor duties include:

Sustainability

Provide Sustainability and CSR support for construction projects
Act as the principal business sustainability ‘Champion’
Support project tenders and external enquiries through identifying, communicating and responding to client sustainability requirements

Corporate Social Responsibility (CSR)

Grow and develop CSR within the Optima Group globally
Manage and develop CSR policies, strategies, procedures and budgets
Lead, develop and deliver internal CSR reports in line with the UN SDGs, Social Value reporting platforms and best practices

NZC

Support the gathering and management of data for NZC reporting with internal platforms and external consultants in line with the GHG Protocol and ISO 14064-1
Assist with the collection, cleansing and preparation of data to ensure good quality data inputs into third-party accounting systems

Environmental

Assist with the maintenance and continual improvement of the Group’s ISO 14001 Environmental Management System
Stay updated on emerging E&S legislation and advise the Group on how to maintain compliance and implement change
Support the transition to ISO 14001:2026

The Sustainability and CSR Advisor will need:

Environmental or Sustainability related degree (preferably with ‘built environment’ content)
Interest in sustainability in the built environment
Experience of the construction industry
Strong IT skills and a willingness to learn
Good MS Excel competency (formatting, formulae, pivot tables etc)
Ideally experience in Corporate Social Responsibility (CSR)

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[Contract] Customer Service Officer (6-month fixed term contr at Chime Housing

Wed, 22 Jul 2026 15:30:05 +0100

Customer Service Officer (6-month fixed term contract)

Watford (Office Based)

37 hours per week

The Vacancy

Introduction to the role

We work with our customers and communities to change lives, and we’re looking for a highly motivated Customer Service Officer to join our Customer Service Team and help us deliver an exceptional experience to our customers.

As a Customer Services Officer, you will act as the “voice and face” of Chime Housing and be instrumental in enhancing the customer experience by exceeding customer needs whilst supporting the team to achieve Key Performance Indicators (KPIs) within a call center.

Role purpose

We put the customer at the heart of everything that we do and take a proactive approach for each customer contact through multi-channel communication. As part of our Customer Service team, you will use your communication skills to help us deliver high-quality customer services.

The right candidate will be highly customer-focused and committed to delivering quality services to our residents and work effectively and proactively with colleagues to give our customers an exceptional customer experience.

What’s the role?

Key Accountabilities:

Be the first point of contact for the organisation’s customers, assisting with a range of enquiries and liaising with other staff members as required.

Assess and resolve enquiries, requests and complaints by telephone, email, online or face to face as reasonably possible.

Effective administration of the repairs process to include call handling, email responses, diagnosing faults, raising jobs, allocating and issuing jobs, managing work in progress, updating, and completing works on the system in a timely and effective manner.

Focus on creating a first-time resolution for the customer ensuring queries are dealt with where possible at first point of contact, taking ownership to resolve queries effectively.

Apply sound judgement to resolve customer queries in relation to repairs and maintenance. Doing so in a timely manner as well as managing such queries sensitively and effectively through satisfactory resolution.

Provide accurate repairs advice to customers.

Demonstrating empathy, professionalism and the ability to manage conflict, achieving a balance between requirements of customers and internal stakeholders.

Acting as a key point of contact for customer enquiries and signposting customer queries appropriately.

Ensuring that all customer enquiries and requests are dealt with in a prompt, courteous manner that demonstrates excellent customer service in all communications with customers.

Provide a comprehensive information service to all customers, advising on services, policies, procedures of the organisation to either inform or resolve the needs of the customer.

To use sound judgement and take decisions within the established procedures/policies for each service request including logging, processing and progress chasing enquiries or repairs requests whilst adhering to the procedures, policies, service standards and key performance targets to maximise customer satisfaction

What are we looking for?

Essential:

Experience in Customer Service / Reception

Qualifications in Customer Service / Customer Care

You will need to maintain a satisfactory basic level DBS check

What can we offer you?

28 days’ annual leave (pro rata)

Employer pension contribution of up to 11%

Development opportunities

Comprehensive employee rewards scheme

How we work

How to apply

If this sounds like your next role, click ‘apply now’, tell us why you’ve got what it takes, and attach a copy of your current CV.

Closing date: 5 August 2026
Interviews: To be confirmed

(Please note we reserve the right to close the vacancy early if we receive a large response.)

Apply

[Fulltime] Customer Resolutions Officer (6 Month Fixed Term C at Chime Housing

Wed, 22 Jul 2026 14:16:33 +0100

Customer Resolutions Officer (6 Month Fixed Term Contract)

Watford

37 hours per week (requests for part-time work considered)

The Vacancy

Introduction to the role

Do you want to make a difference? We work with our customers and communities to change lives, and we’re looking for a highly motivated individual to join our Operations directorate as a Customer Resolutions Officer.

As part of our Customer experience team, you will be responsible for providing excellent customer care by being an ambassador for the customer and championing this across other teams.

The successful candidate will take personal responsibility to ensure delivery of a high standard of customer service that is responsive to customer needs, meets the Organisation’s service standards and proactively keeps customers and stakeholders informed of progress.

You’ll work effectively and proactively with colleagues to achieve the best service possible for our customer in their homes.

What’s the role?

You will be customer-focused, with the ability to interact empathetically with a wide variety of people. You’ll have an excellent grasp of complaint handling and an understanding of social housing. You will have a background in customer service and knowledge of the housing or construction sectors would be a distinct advantage.

Key Accountabilities:

Have proactive communication with our customers across a range of outlets; telephone, text, email and letter

Ensure the logging and monitoring of feedback on the housing management system, ensuring requests and complaints are dealt with promptly and appropriately

Visit customers in their home to deal with complaints/requests

Collate and report on customer satisfaction across all services

Work collaboratively with all stakeholders across the business

What are we looking for?

Essential:

Full drivers licence and access to a car

Satisfactory DBS check

Ability to use IT systems, particularly Word and Excel to accurately input, record and extract data

Excellent communication and interpersonal skills with a strong customer focus

Ability to work as part of a team with a positive and proactive attitude to change

Experience in a customer service environment dealing with complaints

Planned/responsive repairs knowledge/experience

What can we offer you?

28 days’ annual leave (pro rata)

Employer pension contribution of up to 11%

Development opportunities

Comprehensive employee rewards scheme

How we work

How to apply

If this sounds like your next role, click ‘apply now’, tell us why you’ve got what it takes, and attach a copy of your current CV.

Closing date: 5th August 2026
Interviews: To be confirmed

(Please note we reserve the right to close the vacancy early if we receive a large response.)

Apply

[Contract] Resource Planner (6-month FTC) at Chime Housing

Wed, 22 Jul 2026 13:20:51 +0100

Resource Planner – 6-month FTC

Watford (Office Based)

6 Months FTC - 37 hours per week

The Vacancy

An exciting opportunity has arisen for a Resource Planner to join Chime Housing. This role is responsible for ensuring that our services are effectively resourced to meet customer needs, supporting the delivery of high-quality responsive housing services. This role is predominately office-based.

Introduction to the role

At Chime Housing, we provide vital services that help people to live better lives. We’re looking for a full-time Resource Planner, our resource planning team, assisting in the delivery of our reactive maintenance, domestic service and breakdowns.

Role purpose

We are looking for a Resource Planner with the aim of taking on a fast-paced and integral role in the repairs department. This is a great opportunity for someone who is highly organised and values working as part of a team.

What’s the role?

Key Accountabilities:

Ensure a high standard of customer service

Take responsibility for your key area

Be flexible and able to adapt to change

Have excellent time management skills for both you and our operatives

Enjoy working at a fast pace alongside a brilliant and supportive team

What are we looking for?

You will be customer-focused, with the ability to interact empathetically with a wide variety of people. You’ll have an excellent grasp of repairs / maintenance service function. You will have a background in customer services, and knowledge of the housing or construction sectors would be a distinct advantage.

Essential:

Knowledge/experience of using scheduling systems is preferred but training will be provided

Experience of having previously worked within a Repairs and Maintenance environment is desirable

Strong organisational skills and the ability to prioritise a busy and reactive workload

A positive and flexible attitude

The ability to demonstrate reliability, initiative, and the ability to work as part of a team and on your own.

Proficient IT knowledge and understanding

A good standard of education with a GCSE (or equivalent) in English and Mathematics at level C or above and the ability to demonstrate suitable work experience necessary for delivering the role

You will need to maintain a satisfactory basic level DBS check.

What can we offer you?

28 days’ annual leave (pro rata)

Employer pension contribution of up to 11%

Development opportunities

Comprehensive employee rewards scheme

How to apply

If this sounds like your next role, click ‘apply now’, tell us why you’ve got what it takes, and attach a copy of your current CV.

Closing date: 5th August 2026
Interviews: To be confirmed

Apply

[Fulltime] Service Charges and Rent Manager at Saffron Housing Trust

Wed, 22 Jul 2026 11:02:40 +0100

Service Charges and Rent Manager

Long Stratton, Norwich, Norfolk

Full Time: 37hrs per week

We have an exciting opportunity for a Service Charges & Rent Manager to be operationally responsible for the effective management, administration, and communication of service charges and rent application for 7000+ homes, homeowners, freeholders on estate and garages.

Key Responsibilities Include:

Develop, implement, and manage the annual service charge budgets for all properties within the Housing Association’s portfolio, ensuring accuracy and transparency.

Ensure the annual rent and charges are issued in line with regulatory requirements, and best practice. Ensuring all tenants that have a service charge or personal charge receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs.

Ensure that service charge, estate-based charges and utility billing arrangements comply with the relevant laws, regulations, and guidelines, including the Leasehold Reform Act and other housing legislation.

Provide clear and transparent communication to residents regarding service charge billing, including responding to queries and explaining charges in an understandable manner.

Work closely with contractors, suppliers, and internal teams to support the teams that manage the contracts to ensure that services provided to residents (e.g., cleaning, maintenance, grounds maintenance) are delivered as per the agreed terms and conditions.

Lead on the implementation of new systems, tools, or technologies to improve service charge management and resident satisfaction.

Deliver a high standard of customer service ensuring customer outcomes are effectively delivered.

Our Ideal Candidate Will Have:

Educations and Qualifications:

Degree level or equivalent relevant professional qualification or qualified by experience (E).

Evidence of continued professional development (E)

Have or are working towards a Chartered Institute of Housing (CIH) Level 3 or above, or similar (D).

Experience:

Demonstrable and extensive working in service charge and rents management or a similar role within housing associations, property management, or public sector housing.

In depth experience in managing complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate).

Understanding of leasehold management, Section 20 consultation processes and managing external third-party managing agents.

Understanding of welfare benefits.

Extensive experience in operational management and leading a customer facing team.

A track record of customer excellence and performance against KPI’s

Experience of change management and being and subject matter expert for changes in software and systems.

Experience of working within a customer-focused environment and handling challenging customer interactions.

Knowledge of housing management software and systems used to manage service charge billing and reporting.

Experience of modifying and maintaining policy and procedures.

Substantive experience of working with and presenting complex financial and compliance reports to governance groups including Tenant Service Committees and Boards.

Experience of identifying, interpreting, and implementing changes in response to new legislation or regulations.

Experience at forming and delivering strategic roadmap plans including training, quality assurance, and annual plans.

Experience in leading customer facing teams and a history of customer excellence & performance against KPI’s.

Experience of interpreting law and housing legislation as it related to rents, service charge, leasehold management and managing agents to ensure compliance and effective service delivery.

Extensive stakeholder management of both internal and external stakeholders.

Skills, Knowledge and Abilities:

Strong knowledge of government policy, legislation, regulations, in relation to service charges, rents and best practice

Strong knowledge of leases, tenancies, legislation, and case law in relation to service charges, sinking funds and rents.

Knowledge of developing IT systems for managing service charges & rents.

Strong knowledge of the Landlord and Tenant Act 1985 & Housing Acts.

Knowledge of the Regulator of Social Housing’s Consumer Standards (2024) and pending leasehold, shared ownership, and freehold charges reforms.

Coaching and leadership skills to enable a team to develop to achieve its full potential.

Exceptional ability to translate complex financial concepts into "plain English" for diverse stakeholders, colleagues, and residents.

Exceptional customer service skills with a commitment to resolving complex enquiries efficiently and effectively.

Strong customer service skills, with a focus on resolving queries and complaints in a timely and professional manner.

Strong skills in financial modelling, budgeting, and forecasting

Proficiency in using data and insights to drive personalisation transparency, and service improvements.

Personal Attributes:

Coaching and leadership skills to enable a team to develop to achieve its full potential.

Adopts a collaborative approach and excels in building and maintaining strong stakeholder relationships internally and externally.

Strong analytical and problem-solving skills, with the ability to interpret financial data and identify trends or issues.

Skilled in gathering and leveraging customer feedback to drive continuous improvements.

Exceptional organisational and time-management skills, with the ability to manage competing priorities effectively.

High level of attention to detail and accuracy in financial and service charge calculations.

Excellent interpersonal and negotiation skills, with the ability to build relationships with internal teams, contractors, and residents.

Proficient in Microsoft Office, particularly Excel, and housing management software systems.

A proactive approach to continuous improvement and process development.

This role may require occasional travel to different properties and meetings across the Housing Association’s portfolio.

A flexible approach to work may be required during peak times (e.g., annual rent and charge notifications, year-end service charge reconciliation).

Please note this role is subject to a Basic Disclosure and Barring Service check

Apply

[Fulltime] Service Charge Officer (Service Charge & Rent at Saffron Housing Trust

Wed, 22 Jul 2026 10:16:31 +0100

Service Charge Officer (Service Charge & Rent Officer)

Long Stratton, Norwich, Norfolk

Full Time: 37hrs per week

This position is hybrid working, with office attendance only when required, giving you the flexibility to balance your workload in a way that suits you.

Key Responsibilities Include:

Liaise with departments (e.g., Housing and Asset) to gather data and ensure that the budgeting process reflects the true costs of services provided to residents.

Issue the annual rent and charges with regulatory requirements, and best practice. Ensuring all tenants that have a service charge or personal charge receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs.

Ensure that service charge, estate-based charges and utility billing arrangements comply with the relevant laws, regulations, and guidelines, including the Leasehold Reform Act and other housing legislation.

Ensure that all statutory obligations are met, including the provision of annual service charge certificates and accurate reporting in line with regulatory requirements.

Provide clear and transparent communication to residents regarding service charge billing, including responding to queries and explaining charges in an understandable manner.

Our Ideal Candidate Will Have:

Educations and Qualifications:

Degree level or equivalent relevant professional qualification or qualified by experience.

Evidence of continued professional development

Have or are working towards a Chartered Institute of Housing (CIH) Level 2 or above, or similar.

Experience:

Demonstrable work experience in service charge and rents or a similar role within housing associations, property management, or public sector housing.

Experience of complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate).

Understanding of leasehold management, Section 20 consultation processes and managing external third-party managing agents.

Understanding of welfare benefits.

Experience in operational management in a customer facing team.

A track record of customer excellence and performance against KPI’s

Experience of change management and supporting changes in software and systems.

Experience of working within a customer-focused environment and handling challenging customer interactions.

Knowledge of housing management software and systems used to manage service charge billing and reporting.

Experience of modifying and maintaining policy and procedures.

Experience of identifying, interpreting, and implementing changes in response to new legislation or regulations.

Experience of interpreting law and housing legislation as it related to rents, service charge, leasehold management and managing agents to ensure compliance and effective service delivery.

Experience of stakeholder management of both internal and external stakeholders.

Skills, Knowledge and Abilities:

Knowledge of government policy, legislation, regulations, in relation to service charges, rents and best practice

Strong knowledge of leases, tenancies, legislation, and case law in relation to service charges, sinking funds and rents.

Knowledge of developing IT systems for managing service charges & rents.

Knowledge of the Landlord and Tenant Act 1985 & Housing Acts.

Strong ability to translate complex financial concepts into "plain English" for diverse stakeholders, colleagues, and residents.

Strong customer service skills, with a focus on resolving queries and complaints in a timely and professional manner.

Strong skills in financial modelling, budgeting, and forecasting

Proficiency in using data and insights to drive personalisation transparency, and service improvements.

Personal Attributes:

A collaborative approach and excels in building and maintaining strong stakeholder relationships internally and externally.

Strong analytical and problem-solving skills, with the ability to interpret financial data and identify trends or issues.

Strong organisational and time-management skills, with the ability to manage competing priorities effectively.

Elevated level of attention to detail and accuracy in financial and service charge calculations.

Strong interpersonal and negotiation skills, with the ability to build relationships with internal teams, contractors, and residents.

Proficient in Microsoft Office, particularly Excel, and housing management software systems.

A proactive approach to continuous improvement and process development.

This role may require occasional travel to different properties and meetings across the Housing Association’s portfolio.

A flexible approach to work may be required during peak times (e.g., annual rent and charge notifications, year-end service charge reconciliation).

Please note this role is subject to a Basic Disclosure and Barring Service check

Apply

[Fulltime] Housing Officer at Chime Housing

Tue, 21 Jul 2026 17:00:02 +0100

Housing Officer

Watford

Permanent, 37 hours per week

The Vacancy

As part of our Housing team, you will use your customer service and problem-solving skills to help us deliver high-quality housing services.

Introduction to the role

You will have previous experience of working as a Housing Officer and be confident in a customer-facing position. You will need to be able to demonstrate both excellent customer service and problem-solving skills and be highly numerate to conduct rent analysis. You will also have a proven track record in building strong relationships.

The right candidate will need the ability to develop strong relationships with our tenants, be able to confidently communicate and be able to conduct rent analysis accordingly. An important aspect of the Housing Officer role is to manage rent arrears, and this is one of our corporate objectives, so we are therefore looking for someone with strong skills in this area.

Role purpose

To provide tenancy and neighbourhood management services for a specified area, ensuring that services are customer focussed.

What’s the role?

Key Accountabilities:

Manage tenancies effectively, assessing household needs and signposting residents to appropriate support.
Review tenant circumstances regularly and advise on suitable future housing options.
Oversee mixed‑tenure patches, ensuring compliance with policies for leaseholders, shared owners and managing agents.
Represent the organisation at court and external meetings, acting as a key liaison with community stakeholders and resident groups.
Prepare and present court documentation to support legal action when required.
Work collaboratively across teams to deliver a seamless, customer‑focused housing service.
Reduce rent and service‑charge arrears through proactive income management.
Manage antisocial behaviour cases and tenancy/lease breaches, working with internal and external partners.
Monitor estate services, carry out regular estate and fire safety inspections, and ensure repairs or issues are resolved promptly.
Support void management to ensure properties are re‑let quickly and safely.
Lead on safeguarding signposting, tenancy reviews, fraud prevention audits, and manage mutual exchanges, assignments and successions.
Participate in duty rota and emergency response, support councillor enquiries, and monitor CCTV to address ASB, fly‑tipping and related issues.

What are we looking for?

Essential:

Excellent negotiation and influencing skills
Strong communication skills, both written and verbal
Good time management and organisational skills
IT skills with the ability to use Housing Management software
Ability to input data into systems accurately
Proven debt management experience
Experience of dealing with people in difficult, often stressful, situations
Experience of tenancy and neighbourhood management
Knowledge of relevant Housing legislation
Due to the nature of the role, you will need to have a full driving licence and access to a car with business insurance.

Desirable:

Good level of general education or relevant experience
CIH recognised qualification
Upholds the CIH professionalism standards and demonstrates a commitment to champion the role housing professionals play in making a difference to the residents and communities they work with

Who you’ll work with

Responsible to: Area Housing Manager
Department: Housing

What can we offer you?

28 days’ annual leave (pro rata)
Employer pension contribution of up to 11%
Development opportunities
Comprehensive employee rewards scheme

How we work

How to apply

If this sounds like your next role, click ‘apply now’, tell us why you’ve got what it takes, and attach a copy of your current CV.

Closing date: 29th July 2026
Interviews: To be confirmed

(Please note we reserve the right to close the vacancy early if we receive a large response.)

Apply

[Fulltime] Cleaner at Two Rivers Housing

Tue, 21 Jul 2026 13:00:02 +0100

Cleaner

£28052.86 per annum

Newent, Gloucestershire

Full Time

Permanent

Join our cleaning team and make a real difference!

Everyone should have a warm, safe, affordable home. As part of our cleaning team, you will help keep shared spaces well looked after for our tenants and teams. Working across our different locations in Gloucestershire and the Forest of Dean, you’ll bring care and attention to help make each space something to be proud of. Our cleaning team look after both shared spaces and void properties, as well as maintaining the cleanliness of Two Rivers Housing Buildings.

What you’ll bring to our team

Working on your own and with the team, you’ll spend your time out and about in our communities cleaning and checking communal areas. You’ll keep a record as you go and report any issues such as deficiencies or needs for repairs that you spot. Following health and safety instructions and regulations, you’ll provide a high-quality customer focused service including dusting, sweeping, vacuuming, mopping, and restroom cleaning.

This role involves regular physical activity, including climbing stairs in a block of flats and carrying cleaning equipment between floors.

A driver’s license is required for this position.

What we’re looking for:

Essential:

· Awareness of cleaning chemicals and materials

· Ability to follow job and safety instructions

· Understanding of COSHH

· Follow all health and safety regulations

· Time Management skills

· Driver’s license

· Ability to use IT equipment to ensure recording of accurate data

Desirable:

· Previous experience cleaning

· Previous experience with contract cleaning

What you’ll get

Alongside our wider employee benefits package, you'll receive:

· A company van for work purposes

· All tools and equipment required to carry out your role

· A refreshments allowance

· Full health and safety training

Apply

[Fulltime] Allocations and Lettings Coordinator at Fairhive Homes

Tue, 21 Jul 2026 13:00:02 +0100

Allocations and Lettings Coordinator

Aylesbury – Hybrid Working

£32,136 per annum

Permanent, Full Time

We’re excited to announce that we’re recruiting for a fantastic Allocations & Lettings Coordinator to join our friendly team. If you thrive in a bustling environment, love keeping things organised, and enjoy interacting with people, this role could be the perfect fit for you!

About the role:

You will play a vital role in delivering a high-quality, customer-focused housing service. In this dynamic position, you will support the Lettings team to ensure an efficient and responsive allocations and lettings function, helping customers find suitable homes while maintaining excellent service standards.

Working closely with the Allocations & Lettings Service Manager and wider team, you will provide essential administrative and coordination support, managing diaries, producing performance reports, and helping to keep key processes running smoothly. You will be responsible for reviewing housing applications and supporting evidence in line with policy, managing property matching through systems such as Home Swapper, and liaising with tenants to help identify appropriate housing options.

The role also involves raising and managing purchase orders, supporting complaint handling processes, and ensuring responses to customer feedback are completed within agreed timescales.

About you...

We are looking for an organised and proactive individual with strong communication skills and the ability to manage competing priorities effectively.

You’ll ideally have experience or understanding of Allocations & Lettings and you will have excellent customer service skills, alongside an understanding of equality and diversity in service delivery. Confident using IT systems, you’ll be comfortable working with data and reports, and able to apply policies with sound judgement to resolve routine issues.

We’re a friendly bunch who value collaboration and creativity, and we believe that a positive, supportive culture is key to our success. If you have previous relevant experience and a genuine passion for helping others, we want to hear from you!

About us…

At Fairhive Homes, we’re driven by a simple yet powerful vision: “Homes for Living, Communities for Life” This isn’t just what we do; it’s what we strive for every day. As a non-profit housing association, we’re dedicated to providing affordable housing to over 20,000 individuals in our community. Our residents are truly at the heart of everything we do.

We are dedicated to supporting our residents and neighbourhoods. Whether we are maintaining our high-quality homes or building new ones, our mission is to foster thriving communities where everyone feels welcome and can proudly say, 'This is my home.'

We believe that a strong community starts with quality housing, and we’re here to make that vision a reality.

For more information, please refer to the attached job description.

Benefits

In this role, you’ll have the opportunity to develop your career in an empowering environment where your contributions are valued and recognised.

At Fairhive, we invest in your wellbeing. You can join our Health Cash plan which enables you to claim money back against a wide range of services and treatments.

We believe that flexibility fosters a more productive and enjoyable working environment. Therefore, depending on the role requirements, we offer flexible working conditions that help you balance your work and life!

You’ll be part of a mission-driven organisation that makes a tangible difference in the community, allowing you to feel fulfilled in your work every day.

Our commitment to you …

We’re focused on creating a workplace that celebrates inclusivity and diversity. We want everyone to feel comfortable bringing their true selves to work, contributing their unique perspectives and talents. We recognise that our differences are what make us stronger and are committed to having our teams reflect the diverse communities we serve. Your unique experiences and insights are exactly what we’re looking for.

We are really proud of our initiatives to become an employer of choice, whether it’s coming along to one of our Menopause Café’s, becoming one of our Neurodiversity Champions or joining one of our inclusion lunches and learn sessions. Plus, our supportive team culture and active social committee mean you’ll always have a strong network of people around you!

Take a look at our LinkedIn profile to learn more about what our colleagues have been talking about or championing this year.

Ready to Apply?

We understand that not every candidate will tick every box on our list. If your experience looks a bit different from what we’re looking for, but you believe you can bring something valuable to the role, we still want to hear from you!

If you’re ready to take the next step in your career and work in an environment that values your contributions, please apply, we can’t wait to meet you!

The closing date for applications will be 05-Aug-2026, but we might close it early if we find the right person before this date.

Apply

[Parttime] Compliance Officer at Peaks & Plains Housing Trust

Tue, 21 Jul 2026 13:00:02 +0100

Compliance Officer

Location: Ropewalks, Newton Street, Macclesfield, Cheshire

We’re a housing provider in Macclesfield with over 5000 properties across East Cheshire and the surrounding areas. We’re ambitious with plans to build more homes, regenerate local areas and invest in our properties.

A Fantastic opportunity has arisen for a Compliance Officer to join our team. The Compliance Officer plays a vital role in ensuring the safety, compliance and operational integrity of social housing assets. This position is responsible for managing and monitoring statutory compliance; ensuring that all housing stock meets current health and safety legislation, regulations and best practice standards.

We can offer you:

A minimum of 28 days holiday per year (plus bank holidays).
An extra day off for your Birthday
A great pension scheme that’s designed to suit your needs
Flexible working hours and home working
Access to our Health Cash Plan
Training and development. Let us know where you want to get to and we’ll help you get there.
A focus on your wellbeing including health MOTs and events.

In this role you will oversee inspection programmes, contractor performance and remedial actions, maintaining accurate records and ensuring timely interventions to protect residents, staff, contractors and members of the public. In addition, the role involves having an oversight of associated budgets, ensuring value for money and cost efficiency across compliance activity.

To succeed you’ll have experience of working in a compliance role within social housing or similar setting. You will also need Proven experience of managing contractors developing successful relationships, achieving challenging targets and objectives as well as the ability to interpret reports and implement corrective actions.

If you would like to play a part in driving our business forward as a Compliance Officer, we’d love to hear from you.

Our Values are at the core of everything we do, so we are looking for someone who’s values agree with ours and will embed these too!

We value our people and care about our customers. It’s an exciting time to join the Trust as we grow from strength to strength. Apply now!

We will be interviewing as the role is live and will keep this open until we successfully recruit.

Closing date: 2nd August 2026

Shortlist date: 3rd August 2026

Interview date: TBC

Apply

[Parttime] Independent Director - Pelham Homes at Nottingham Community Housing Association Ltd

Tue, 21 Jul 2026 11:00:01 +0100

Independent Director - Pelham Homes

Location: Nottingham

Salary: £3,068 per annum

Pelham Homes Ltd is a wholly owned commercial subsidiary of Nottingham Community Housing Association. We are seeking an Independent Director to join its Board. Pelham Homes develops homes for open market sale, delivers development and architectural services and invests in joint ventures that generate returns to support NCHA's social purpose. We are particularly interested in hearing from individuals with experience in property sales, private residential development and housebuilding within a commercial business.

As an Independent Director, you will help shape strategy, oversee development and investment activities, provide constructive challenge and ensure strong governance and effective decision-making.

We are looking for someone who:

Brings strong commercial insight and strategic thinking
Demonstrates sound independent judgement
Communicates clearly and objectively
Understands effective board governance and collaborative decision-making.

Commitment: Six in-person Board meetings per year, plus training, appraisal activities and occasional additional activities.

Join a Board that embodies NCHA's values of being Caring, Learning, Enthusiastic, Accountable and Resilient

Location: East Midlands

Closing Date: 7th August 2026 at midnight

Interview Date: 1st September 2026 – interviews will be held at our head office in Clifton, Nottingham

NCHA strives to be an inclusive workplace and we particularly welcome applicants from ethnic minority communities, LGBTQ+ communities, women and people with disabilities to ensure we fully represent our communities.

Closing date: 7th August 2026

Shortlist date: 8thAugust 2026

Interview date: 1st September 2026

Apply

[Fulltime] Neighbourhood Officer at Chime Housing

Tue, 21 Jul 2026 16:44:56 +0100

Neighbourhood Officer

Watford

Salary: £38,836

Permanent, 37 hours per week

The Vacancy

As a Neighbourhood Officer you will be the key link between the organisation and their customers, ensuring strong relationships and safe, well-managed communities. You will provide advice, support and practical solutions to tenants, leaseholders and shared owners, while ensuring compliance with tenancy and lease obligations.

Introduction to the role

This role requires excellent communication skills, a customer-focused approach, and the ability to adapt to changing priorities. You will need experience in tenancy or housing management, alongside the confidence to engage with people from a wide range of backgrounds.

Role purpose

The role is varied and hands-on, involving estate and home visits, digital communications, and case management. You will address issues such as tenancy breaches and anti-social behaviour, working closely with partner agencies and contractors to deliver effective outcomes.

What’s the role?

Key Accountabilities:

Investigation, escalation and resolution of customer issues, e.g. unauthorised occupiers, abandoned properties, overgrown gardens, neighbour disputes, complaints, anti-social behaviour (ASB), other contractual requirements, tenant, shared owner and leaseholder.
Maintain accurate and detailed records, serving legal notices, preparing a case file and attending court or multi-agency case conferences.
Identify support requirements and work with customers to sustain their tenancies. Where appropriate to escalate support requirements to the relevant support channel e.g. internal escalation or external referral.
Collaboration and support across the team and business to ensure resolution of issues are achieved, e.g. access for compliance and property visits.
Work closely with the Customer Contact Team to provide knowledge and feedback to assist with resolution at first point of contact.
Support the Relationship Management Team and Onboarding Team through the tenant life cycle from post void, allocation, lettings, housing management and sustainment and intervention.
You will be required to undertake any other reasonable duties/projects as required by your line manager/senior manager.
occasional weekend and evening meetings and out of hours support.

What are they looking for?

Essential:

Full driving licence and use of vehicle
Experience in tenancy management and/or anti-social behaviour
Experience working with partner agencies and/or contractors
Excellent communication skills and ability to engage with a variety of people
Ability to operate and be flexible in a changing environment to respond to emerging priorities

Desirable:

Holding a CIH or Housing Management qualification (or equivalent) is desirable

What can they offer you?

28 days’ annual leave (pro rata)
Employer pension contribution of up to 11%
Development opportunities
Comprehensive employee rewards scheme

How we work

They embrace agile working — blending time in their communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly.

How to apply

If this sounds like your next role, click ‘apply now’, tell them why you’ve got what it takes, and attach a copy of your current CV.

Closing date: 4th August 2026
Interviews: To be confirmed

(Please note they reserve the right to close the vacancy early if they receive a large response.)

Apply

[Fulltime] Community Engagement Officer at Chime Housing

Tue, 21 Jul 2026 16:02:06 +0100

Community Engagement Officer

Watford

Salary: £26,650 - £30,000

Permanent, 37 hours per week

The Vacancy

Love organising events, bringing people together and making a difference? We are looking for an enthusiastic and people-focused Community Engagement Officer to help create stronger, happier communities across our neighbourhoods.

Introduction to the role

If you are someone who enjoys meeting new people, planning activities, supporting others and seeing the positive impacts your work can have, this could be the perfect role for you!

Role purpose

At Chime Housing, we believe thriving communities are built by the people who live in them – that’s where you come in.

What’s the role?

No two days are the same in this role. One day you could be helping organise a community event, the next working with local groups to secure funding, meeting residents to hear their ideas, or creating opportunities for people to get more involved in their neighborhood.

Key Accountabilities:

Help plan and deliver community events and activities.
Build relationships with residents, community groups and local partners.
Support people to have a voice in shaping local services and projects.
Help community organisations access funding, training and development opportunities.
Promote projects and share positive stories from our communities.
Collect feedback and measure the impact of engagement activities.
Support people to improve their digital skills and confidence.
Work with residents to develop ideas that make neighbourhoods better places to live in.
Be a champion for inclusion, ensuring everyone has opportunities to get involved.

What are we looking for?

Essential:

Friendly and personable approach
Great communicator
Confident working with different people and communities
Organised and able to manage multiple projects
Comfortable using digital tools and Microsoft Office
Passionate about creating positive community change
Able to work independently and as part of a team
Full driving licence and access to a car

Desirable:

Experience in community work, events, customer service, volunteering, youth work, charities, social action, resident engagement or similar roles would be beneficial

What can we offer you?

28 days’ annual leave (pro rata)
Employer pension contribution of up to 11%
Development opportunities
Comprehensive employee rewards scheme

How we work

How to apply

If this sounds like your next role, click ‘apply now’, tell us why you’ve got what it takes, and attach a copy of your current CV.

Closing date: 4th August 2026
Interviews: To be confirmed

(Please note we reserve the right to close the vacancy early if we receive a large response.)

Apply

[Fulltime] Customer Insight, Voice and Influence Manager at Amplius

Tue, 21 Jul 2026 14:37:59 +0100

Customer Insight, Voice and Influence Manager

Hybrid - Milton Keynes, Rushden, Peterborough or Boston office

£53,200 per year

Permanent, Full-Time

Do you have experience using customer insight, data and engagement to improve services? Join Amplius as our Customer Insight, Voice and Influence Manager and help shape how we listen to, understand and respond to our customers.

You’ll lead the delivery of our Customer Influence Framework, working with teams across the organisation to turn insight into meaningful improvements, stronger customer experiences and better outcomes.

Salary: £53,200 per year

Contract: Permanent, full time

Your week: 36.25 hours - Monday to Friday 9am to 5.15pm

Location: Hybrid with a weekly presence in our Milton Keynes, Rushden, Peterborough or Boston office

Please Note: Travel will be required across all Amplius offices

You can read about our fantastic colleague benefits here - Amplius colleague benefits

Snapshot of your role

Lead the delivery and continuous improvement of Amplius’ Customer Influence Framework, embedding a customer-focused and insight-led culture across the organisation.
Develop customer insight frameworks, segmentation models, dashboards and analytical tools to support strategy, service design and decision-making.
Translate customer feedback, data and trends into clear recommendations that drive service improvements and better customer outcomes.
Develop inclusive approaches to capture customer voice, supporting co-design, scrutiny and participation activities across customer groups.
Ensure compliance with regulatory requirements, including Consumer Standards and Tenant Satisfaction Measures (TSMs), through effective data collection, analysis and reporting.
Build strong relationships across Amplius and with external partners to embed customer-led approaches and promote best practice in insight and engagement.

What we’re looking for

A professional housing qualification at CIH Level 4 or equivalent.
Significant experience in customer insight, engagement or service improvement within housing, public or regulated sectors.
Strong knowledge of customer segmentation, insight frameworks and engagement methodologies.
Experience delivering insight, reporting and dashboards to influence strategic decision-making.
Ability to interpret complex data and customer feedback to identify opportunities and deliver practical service improvements.
Strong analytical, communication and stakeholder management skills, with a customer-focused, proactive and collaborative approach.

Important - DBS clearance and right to work in the UK are essential requirements for this role. We do not provide sponsorship.

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.

Apply

[Fulltime] Multi-Skilled Operative (Responsive Repairs) at Chime Housing

Tue, 21 Jul 2026 13:44:10 +0100

Multi-Skilled Operative (Responsive Repairs)

Watford
Salary: £42,206

Permanent, 40 hours per week

The Vacancy

If you’re hands‑on, adaptable, and keen to use your talents to improve homes and communities, this could be the perfect opportunity to take your next career step with Chime Housing. This role also required you to participate in an out-of-hours call-out rota.

Introduction to the role

To be considered, you must specialise in one core trade Plumbing, Carpentry or Plastering and be highly competent in a second trade from the list. In addition, you should be able to undertake at least two further trades to a good standard, bringing flexibility, skill and problem‑solving to every task. These trades include Bricklaying, Painting & Decorating and Groundwork/ Fencing.

Role purpose

Chime Housing is on the lookout for talented Multi‑Skilled Operatives to join our team, helping us deliver top‑quality repairs and maintenance that make a real difference in people’s homes. We’re currently recruiting an Multi‑Skilled Operative who is passionate about their craft, take pride in a job well done, and enjoy variety in their work.

What’s the role?

Key Accountabilities:

Identify the right and cost-effective solutions to ensure repairs are completed to a high standard.
You will liaise with to organise jobs and maximise your working time.
You will work in accordance with our policies and procedures relating to safe working in our customers’ homes and public areas.
You will follow the processes Chime Housing requires when undertaking all work.

What are we looking for?

Essential:

You will be able to fault find and accurately diagnose the repairs needed; decide the most efficient and effective value for money and arrange materials where needed.

You will have a City and Guilds in a relevant skill or equivalent.

You must be able to work with minimum supervision.

You must be competent in using an electronic personal digital assistant device to receive and record work.
Hold a full clean driving licence.
Willingness to maintain a satisfactory basic DBS check

Who you’ll work with

Responsible to: Multi-Trade Supervisor

Department: Repairs and Maintenance

What can we offer you?

Company van with a fuel card

28 days’ annual leave (pro rata)

Employer pension contribution of up to 11%

Development opportunities

Comprehensive employee rewards scheme

How we work

We embrace agile working blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly.

How to apply

If this sounds like your next role, click ‘apply now’, tell us why you’ve got what it takes, and attach a copy of your current CV.

Closing date: 4th August 2026
Interviews: To be confirmed

(Please note we reserve the right to close the vacancy early if we receive a large response.)

Apply

[Fulltime] Dynamics 365 & Applications Technical Lead at Saffron Housing Trust

Tue, 21 Jul 2026 13:10:45 +0100

Dynamics 365 & Applications Technical Lead

Location: Long Stratton, Norwich, Norfolk

Salary: £47,972.25 per annum

Fulltime: 37hrs per week

Shape the future of digital transformation at Saffron

Are you a Dynamics 365 expert who thrives on solving complex challenges and driving innovation? We're looking for a Dynamics 365 & Applications Technical Lead to take ownership of our business-critical applications, lead system enhancements, and help transform how we work.

In this pivotal role, you'll:

Lead the development, integration and optimisation of Dynamics 365 CE, Finance & Operations, and Power Platform solutions
Design automated workflows that improve efficiency and enhance customer and colleague experiences
Drive system reliability, security, compliance and continuous improvement across our application landscape
Partner with stakeholders to deliver business change, create innovative solutions, and translate technical concepts into real-world impact
Act as the go-to expert for Dynamics 365, application architecture, testing, documentation and user training

For a full list of responsibilities please see the attached Role Profile

What we're looking for:

Extensive experience with Microsoft Dynamics 365 and Power Platform
Strong knowledge of Azure DevOps, Agile delivery, and Microsoft technologies
A proactive problem-solver with excellent communication and stakeholder management skills
Passion for continuous improvement, service excellence, and delivering meaningful business outcomes

If you're a strategic thinker who enjoys combining technical expertise with business transformation, we'd love to hear from you.

Join Saffron and help build smarter, more connected services through technology.

Closing date: 2nd August 2026

Shortlist date: 3rd August 2026

Interview date: TBC

Apply

[Fulltime] Asset Surveyor at Saffron Housing Trust

Tue, 21 Jul 2026 11:46:02 +0100

Asset Surveyor

Location: Long Stratton, Norwich, Norfolk

Salary: £41,000 per annum

Fulltime: 37hrs per week

Help us keep homes safe, healthy and well maintained across Norfolk.

We’re looking for a practical, people-focused Asset Surveyor to join our Asset Management team. In this field-based role, you’ll carry out property inspections and surveys across our housing stock, identifying issues, assessing risks and providing clear technical recommendations that help us plan effective works and improve the homes our tenants live in.

You’ll undertake stock condition surveys, damp and mould assessments, HHSRS inspections, Decent Homes reviews and mutual exchange inspections, producing accurate reports and working closely with colleagues, contractors and tenants to make sure follow-on works are properly scoped, prioritised and delivered.

We’re looking for someone with experience in property surveying, building maintenance or housing asset management, with strong defect diagnosis skills, excellent communication and a commitment to delivering safe, compliant and sustainable homes. You’ll be confident working independently, managing your workload and engaging professionally with tenants in their homes.

For a full list of responsibilities, please see the attached Role Profile

Apply now if you’re ready to use your technical expertise to make a visible difference to homes and communities.

This role is subject to a Basic DBS check

Closing date: 9th August 2026

Shortlist date: 10th August 2026

Interview date: TBC

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[Fulltime] Administrator at Lovell Partnerships

Tue, 21 Jul 2026 11:00:26 +0100

Permanent - Full Time – 37.5 Hours

An exciting opportunity has arisen within our East Midlands business for an Administrator to join our regional team, based at our Derby office.

Working as part of the regional team, you will provide comprehensive administrative support across the construction, sales and administration functions, helping to ensure the smooth day-to-day running of the office. You will be responsible for maintaining accurate records, producing reports, coordinating meetings and supporting a variety of business administration activities. Your role will be key in ensuring regional processes run efficiently, supporting internal teams and contributing to the successful delivery of our developments.

We are seeking a proactive, highly organised individual with excellent communication skills and a keen eye for detail. You will be confident managing multiple priorities, producing accurate reports and maintaining business records, whilst building positive relationships with colleagues and external stakeholders.

You will be proficient in Microsoft Office, particularly Excel, Word and PowerPoint, and ideally have experience working with internal databases or business systems. Above all, you will be a flexible team player with a professional, customer-focused approach and a willingness to support a wide range of regional activities.

Benefits

Bonus entitlement based on performance KPIs
Holidays - 26 days
Life Assurance
Pension
Private medical insurance
Ability to purchase additional holiday
Access to discount portal
Cycle to Work scheme and the Lovell Way to EV
Digital GP
Employee assistance programme
Sharesave scheme

As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.

We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.

The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.

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[Fulltime] Receptionist at Cross Keys Homes

Tue, 21 Jul 2026 10:02:49 +0100

Receptionist

£25,877 per annum

Peterborough City Centre

Permanent

Full Time, Monday - Friday alternative 9-5 or 10-6, with occasional weekend and evenings.

We are looking for a friendly, organised and customer‑focused Receptionist to join our Indigo Operations team, based in the heart of Peterborough city centre.

You will be the first point of contact for residents, visitors and customers, providing a professional, welcoming service while supporting the wider team with a range of administrative and housing‑related tasks. This is a varied role that suits someone who enjoys working with people, thrives in a busy environment and takes pride in delivering excellent customer service.

What you’ll be doing

Acting as the first point of contact at reception, over the phone and face‑to‑face
Supporting customers with queries relating to repairs, accounts, bills, estate issues and benefits
Providing administrative support to the Service Manager and Assistant Manager
Assisting with property allocations and lettings to minimise void periods
Liaising with utility companies during void periods and recording meter readings
Supporting tenancy administration, including renewals
Raising purchase orders, processing invoices and managing stock
Carrying out general office duties such as data entry, spreadsheets, filing, scanning, minute‑taking and meeting organisation
Supporting resident welfare checks and wider housing management administration
Handling sensitive and confidential information in line with data protection requirements

What we’re looking for

Essential:

Experience in an administrative or reception role
Excellent customer service skills, both face‑to‑face and over the phone
Strong IT skills, including Microsoft Word, Excel, Outlook and similar systems
Good numeracy skills with the ability to handle basic rent and account calculations
Ability to communicate clearly, patiently and tactfully
Strong organisational skills and the ability to prioritise competing demands
GCSEs (or equivalent) in English and Maths

Desirable:

Experience working in housing or a customer‑facing public service environment
Knowledge of rent accounting or welfare benefits
Experience using financial or housing management systems

Additional information

This role requires a DBS check
On site Parking Available

If you have the experience and drive to help us achieve our vision, we’d love to hear from you!

Please see attached job description for full details of the role.

We reserve the right to close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without delay!

No agencies please.

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[Fulltime] Project Delivery Surveyor at Rochdale Boroughwide Housing

Mon, 20 Jul 2026 18:00:02 +0100

Project Delivery Surveyor

Rochdale

1 x Permanent

1 x FTC until December 2026

RBH currently have an exciting opportunity for a  Project Delivery Surveyor to join our Property Service department, within the Asset Team as a project delivery surveyor you will, manage the successful delivery of major investment contracts from inception through to completion, supporting the delivery of our Investment Programme, including planned and cyclical maintenance works.

You will lead the procurement, appointment and management of internal and external contractors to ensure projects are delivered safely, on time, within budget and to the required quality standards.

What are we looking for?

Construction Related Degree or other recognised higher education qualification in Building and or Construction (HNC/D) related subject with project management experience.

Contract Management skills to ensure that contracts are delivered within the agreed timescales, budget and quality standards – Knowledge of contractual obligations, i.e. JCT Intermediate contracts & procurement processes.

Excellent interpersonal and communication skills to liaise with internal and external stakeholders, including contractors, consultants, architects, local authority representatives, councillors.

Excellent financial and budget management skills to ensure that contracts are delivered on budget and value for money is achieved;

Building surveying skills to identify building defects and appropriate remedial action in accordance with the relevant Building Standards and regulations; Recognising age (life cycles) condition of component parts; awareness around appropriate materials / specifications including sustainable alternatives.

Awareness of H&S and CDM regulations to ensure that contractors are meeting their duties and responsibilities under CDM 2015 regulations;

Knowledge and awareness of specialisms including electrical, mechanical, cyclical maintenance.

Awareness and understanding of legal issues, i.e. leaseholder agreements

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[Fulltime] Customer Services Advisor at Fairhive Homes

Mon, 20 Jul 2026 14:00:02 +0100

Customer Services Advisor

Aylesbury – Hybrid Working

Permanent, Full Time

Are you looking for an exciting opportunity to make a difference in the housing community?

We’re on the hunt for a dedicated and enthusiastic Customer Services Advisor to join our amazing team at Fairhive! If you enjoy helping others, working in a supportive environment, and contributing to meaningful projects, this could be the perfect role for you.

About the role…

As a Customer Service Advisor, you will be the first point of contact for customers, handling enquiries, repair requests and appointment bookings while providing a professional and helpful service.

You'll maintain accurate records, liaise with colleagues and contractors, ensure customer service standards are met, and support customers by providing accurate information and advice. You'll also contribute to continuous improvement initiatives and support the training of new colleagues when required.

About you...

You will have:

GCSE-level education (or equivalent) with good numeracy and literacy skills.

Strong verbal and written communication skills.

Good organisational, administrative and prioritisation skills.

Good intermediate IT skills.

Knowledge of the processes and procedures relevant to your area of work.

The ability to work within policy guidelines, using problem-solving and analytical skills to identify appropriate solutions for customers.

A commitment to equality and diversity in service delivery.

About us

We believe that a strong community starts with quality housing, and we’re here to make that vision a reality.

For more information, please refer to the attached job description.

Benefits

In this role, you’ll have the opportunity to develop your career in an empowering environment where your contributions are valued and recognised.

At Fairhive, we invest in your wellbeing. You can join our Health Cash plan which enables you to claim money back against a wide range of services and treatments.

You’ll be part of a mission-driven organisation that makes a tangible difference in the community, allowing you to feel fulfilled in your work every day.

Our commitment to you …

Take a look at our LinkedIn profile to learn more about what our colleagues have been talking about or championing this year.

Ready to Apply?

If you’re ready to take the next step in your career and work in an environment that values your contributions, please apply, we can’t wait to meet you!

The closing date for applications will be 14th August, but we might close it early if we find the right person before this date.

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[Fulltime] Senior Contract Manager at Peaks & Plains Housing Trust

Mon, 20 Jul 2026 14:00:02 +0100

Senior Contract Manager

Location: Macclesfield - Agile - offering a mix of office and home working

Salary: £53,000 per annum

We are looking for a Senior Contract Managers to join our team. You will lead on the contract administration of complex investment involving multiple component replacements. This role is responsible for ensuring that contracts meet legal, regulatory and quality standards while delivering value for money and high levels of tenant satisfaction. You will also be responsible for leading a team of Contract Managers and Customer Liaison Officers on a day-to-day basis to ensure the effective management, delivery, compliance and performance of social housing asset investment programmes such as kitchens, bathrooms, windows and roofing.

To succeed you’ll have proven experience of managing contractors and consultants, gained within a construction, maintenance or social housing environment. You will also have proven experience in leading, developing and motivating a team. A relevant professional qualification (e.g CIH Level 4+, RICS or equivalent) or substantial experience in a construction based discipline is essential.

We can offer you:

· 29 days holiday per year plus birthday leave and Bank Holidays

· A great pension scheme that’s tailored to suit your needs

· Agile working providing homeworking and flexibility of working hours.

· A focus on your health and wellbeing including access to our Health Cash Plan offering a variety of benefits and discounts.

· Training and development opportunities – let us help you reach your career goals.

· A modern office with a friendly working environment.

Our Values are at the core of everything we do, so we are looking for someone who’s values agree with ours and will embed these too!

If you would like to play a part in driving our business forward as a Senior Contract Manager, we’d love to hear from you.

Closing Date: 31st July 2026 (We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.)

Closing date: 31st July 2026

Shortlist date: 1st August 2026

Interview date: TBC

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[Fulltime] Rent and Service Charge Manager at Amplius

Mon, 20 Jul 2026 13:00:03 +0100

Rent and Service Charge Manager

£56,650 per year

Hybrid - Boston, Peterborough or Milton Keynes

Permanent, Full Time

Do you have experience managing rent and service charge processes within housing?

As a Rent and Service Charge Manager at Amplius, you’ll be responsible for leading our rent and service charge activities, supporting compliance, improving processes and providing valuable insight. You’ll work with teams across the organisation to ensure we deliver accurate and transparent services for customers.

Salary: £56,650 per year

Contract: Permanent, full time

Your week: 36.25 hours - Monday to Friday 9am to 5.15pm

Location: Hybrid with a weekly presence in our Boston, Peterborough or Milton Keynes office depending on business needs.

You can read about our fantastic colleague benefits here - Amplius colleague benefits

Snapshot of your role

Produce and manage the annual rent and service charge plan, making sure charges are accurate and meet regulatory requirements.
Oversee annual rent and service charge review notifications, working with colleagues to provide clear and easy-to-understand information for customers.
Lead the setting, monitoring and review of service charges across all tenures, ensuring charges are accurate, transparent and offer value for money.
Approve service charge budgets and oversee the production of leasehold, homeownership, right to buy and variable service charge accounts within required deadlines.
Manage rent re-let checks, maintain effective financial controls, and deal with customer queries about rent and service charges.
Work closely with operational teams to provide financial information, forecasts and reporting that support performance and decision-making.
Lead and develop the Rent and Service Charge Team, ensuring strong performance, compliance, risk management and continuous improvement.

What you’ll need to thrive in this role

AAT qualification.
Experience of rent planning, analysis and reporting.
Strong knowledge of rent and service charge processes, including budget setting and account production.
Good understanding of the Rent Standard and service charge legislation.
Experience leading and developing teams.
Strong communication and stakeholder management skills, with the ability to build effective working relationships.
Good problem-solving skills, financial awareness, and the ability to manage deadlines and competing priorities.
Strong Excel and financial systems skills, with a proactive approach and high standards of integrity and professionalism.

Important – Right to work in the UK is an essential requirement. We do not provide sponsorship.

Please read the attached Job Description before applying so you get the full scope of the role.

Closing: 3 August

Interviews in Boston: 11 August

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.

The Company

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[Contract] Senior Development Manager at Chime Housing

Mon, 20 Jul 2026 13:00:03 +0100

Senior Development Manager

Watford
37 hours per week

12 - 18 Month Fixed Term Contract

The Vacancy

We are recruiting a Senior Development Manager to join our Delivery team within the Development Directorate. This is an exciting opportunity to join a newly formed organisation with strong development ambitions.

Introduction to the role

At Chime Housing we provide vital services that help people to live better lives. Our Development Directorate plays a key role in delivering new, high-quality homes for rent and sale across our communities.

Role purpose

We’re looking for an enthusiastic and motivated Senior Development Manager to take a leading role in delivering new build homes and managing complex latent defect cases as well as managing a team of early career development professionals.

The successful candidate will be responsible for delivery and handover of new homes, contributing to high performance and successful project outcomes.

What’s the role?

Key Accountabilities:

Project delivery from procurement through to the conclusion of the defects liability period.
Expert budget and programme management utilising appraisal and cashflow management software.
Contract Management, including contract negotiation and managing complex disputes.
Managing a team of early career development professionals, supporting them in gaining experience and furthering their careers.
Effective risk management and reporting to a senior audience.

Promote a positive culture of engagement across the organisation and with the communities we work in.

What are we looking for?

Essential:

A demonstrable experience in development or the built environment
Confident using Microsoft 365 applications, including SharePoint
Positive and adaptable, with a willingness to learn
Self-motivated, organised and reliable
Full UK driving licence and access to a car

Desirable:

Relevant professional qualification e.g. RICS, CIH, CIoB and/or evidence of continuous professional development.
Degree level education or equivalent through relevant training and/or experience.

Who you’ll work with

Responsible to: Head of Development
Responsible for: Development Officer and Development Apprentice
Department: Development

What can we offer you?

28 days’ annual leave (pro rata)
Employer pension contribution of up to 11%
Development opportunities
Comprehensive employee rewards scheme

How we work

We embrace agile working, blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly.

How to apply

If this sounds like your next role, click ‘apply now’, tell us why you’ve got what it takes, and attach a copy of your current CV.

Closing date: 27th July 2026
Interviews: 3rd August 2026

(Please note we reserve the right to close the vacancy early if we receive a large response.)

Apply

[Fulltime] Estate Officer at irwell valley homes

Mon, 20 Jul 2026 11:00:02 +0100

Estate Officer

Manchester, Greater Manchester

Permanent, Full Time - 39 hours per week (agile working arrangements in place)

Closing date: 31st July 2026

Interview date: 6th August 2026

Interview location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS

Our organisation is all about people – the people who live in our homes, the communities we serve, and those we work with. So, it’s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done.

As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community.

This role will help us to do this by working with all relevant teams to deliver a customer focused Estate Management service and attain excellent performance standards and outcomes for our Customers and Communities. 

You will demonstrate an ability to work in a pro and re-active manner with minimal supervision to identify and tackle estate management tasks in both the immediate and longer term.

In this role, you will be responsible for:

Lead role in ensuring that neighbourhoods/estates are always maintained to an exceptionally high environmental standard
Lead role in the delivery of environmental projects, cyclical programmes and initiatives
Providing excellent customer service to both internal and external customers
Carrying out landscaping, gardening, horticultural and arboriculture work where necessary in line with relevant licensing and qualification requirements.
Inspecting neighbourhoods, dealing with all relevant issues identified including but not exclusively fly tipping, litter, graffiti, repairs, dog fouling and vandalism.
Operate machinery and equipment in a safe and correct manner in line with the manufacturer’s instructions and our health and safety policies.
Support Estate manager in the undertaking of any administrative requirements.

We need people who, ideally:

Can promote and maintain a positive “can do” attitude in all aspects of the post
Can apply customer service skills effectively in all areas of work
Have excellent communication skills
Will be methodical, well organised and positive approach to workload and ability to work to strict deadlines; with minimal supervision and take initiative
Have experience of working with external agencies inc. local authorities
Have experience of landscape maintenance, clearance of fly-tipping and cleaning of hard surfaces
Hold a Full valid UK driving license

Everyone’s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.

If you want to be part of our team and help us make a difference, we’d love to hear from you.

#HousingJobs #Recruiting #Manchesterjobs #EstateJobs #GroundsMaintenance #CommunityWork #TeamLeader #NowHiring

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[Fulltime] Project Co-Ordinator / RLO at Morgan Sindall Property Services

Mon, 20 Jul 2026 11:00:02 +0100

Full Time, Permanent

We have an excellent opportunity for a Project Co-ordinator / Resident Liaison Officer to join our Welwyn & Hatfield Planned team, with occasional work in Epping. This is an exciting opportunity to play a key role in delivering refurbishment and planned maintenance projects for housing associations and local authorities, helping to improve homes and create a lasting positive impact within communities across the UK.

The Role

As Project Coordinator/RLO, you will be responsible for supporting the successful delivery of construction refurbishment and planned works projects from inception through to completion. Working closely with Operational and Commercial teams, you will coordinate project activities, manage project documentation, monitor progress and ensure stakeholders remain informed throughout the project lifecycle. You may also be required to visit site to support Resident Liaison Officer (RLO) duties where necessary.

You'll help develop project plans, coordinate resources, manage schedules and support risk management activities to ensure projects are delivered on time, within budget and to the highest quality standards. Acting as a key point of contact for clients, subcontractors and internal teams, you'll play a vital role in maintaining strong communication and resolving issues before they impact delivery.

The role also involves maintaining project management systems, producing reports, tracking project performance, managing documentation and ensuring information remains accurate and up to date at all times. You'll work collaboratively across departments to remove obstacles, improve processes and contribute to the continued growth of our Planned Works Hub.

About You

We're looking for a highly organised and proactive individual who thrives in a fast-paced environment and can confidently manage multiple priorities at once. You'll have excellent administrative and coordination skills, with the ability to oversee multiple trackers, manage a high volume of bookings across different clients, and ensure all project information remains accurate and up to date.

A professional and friendly telephone manner is essential, as you'll regularly liaise with clients, subcontractors, residents and internal stakeholders. You'll be a strong communicator who can build effective working relationships and provide clear, timely updates to site teams and project stakeholders whenever required.

Previous experience in a Project Coordinator, Project Administrator, Resident Liaison Officer or similar role is desirable, ideally within construction, planned works, property services or social housing environments. Strong organisational skills, attention to detail and the ability to manage competing deadlines are key to success in this role. You'll also be confident using Microsoft Office applications, particularly Excel, and comfortable working with project management systems and trackers.

This is a fully office-based position, so we're looking for someone who enjoys working collaboratively as part of a busy team and can provide hands-on support to operational and commercial colleagues to help ensure projects are delivered efficiently and to a high standard.

You must hold a full UK driving licence and have held it for a minimum of 12 months, as this role includes either a company car or a car allowance.

Benefits

Company Car / Allowance
Profit Share Discretionary Annual Bonus Scheme
26 Days Holiday plus Bank Holidays
Enhanced Pension Plan
Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
Life Assurance & Accident Cover
Share Save
Enhanced Maternity & Paternity Pay
Work Perks Discounts & Vouchers
Buy & Sell Holiday Schemes
Flexible Working & Flexible Bank Holidays
Cycle to Work
Volunteering (2 days paid)
Learning & Development Opportunities
Extensive Wellbeing Support, including EAP
Loyalty & Values Awards
Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel.

Please refer to full job description upon completing your application.

Apply

[Fulltime] Customer Service Planner (Operations - Customer/A at Morgan Sindall Property Services

Mon, 20 Jul 2026 11:00:02 +0100

Full Time, Permanent

We are looking for a customer-focused Planner to join our busy team in Welwyn Garden City, playing a vital role in ensuring repairs and maintenance appointments are scheduled efficiently and delivered in line with contractual service levels.

About the Role

Working in a fast-paced environment, you will manage a high volume of incoming and outgoing calls, liaising with residents, clients, subcontractors, suppliers and operational teams to coordinate appointments and keep works progressing smoothly.

Using our scheduling systems, you will plan and allocate work to operatives and subcontractors, ensuring jobs are appointed at the right time, in the right sequence and with the appropriate resources. You'll take ownership of complex repairs, work closely with site teams to provide updates, and help resolve issues where service standards may have been impacted, always maintaining customer confidence and delivering a positive experience.

This is a role that requires excellent organisation, attention to detail and the ability to juggle multiple priorities. You'll be responsible for managing workloads, monitoring work-in-progress jobs and ensuring appointments are arranged and completed within agreed timescales. As a key point of contact for residents, you'll use both telephone and email communications to provide updates, answer queries and deliver outstanding customer service throughout the customer journey.

About You

You'll be an organised and proactive individual with previous experience in planning, scheduling, customer service or administration, ideally within social housing, repairs and maintenance, property services or a similar sector. You will be comfortable managing multiple bookings, appointments and workstreams simultaneously while maintaining accurate records and ensuring service targets are achieved.

A professional and confident telephone manner is essential, along with excellent communication skills and the ability to build positive relationships with residents, clients, operatives and subcontractors at all levels. You will be able to remain calm under pressure, prioritise effectively and make informed decisions to ensure jobs are completed within target timescales.

Knowledge of repairs and maintenance operations would be highly beneficial, particularly an understanding of how works should be sequenced and coordinated efficiently. Strong administrative and IT skills are also important, as you'll be regularly using scheduling systems and Microsoft Office applications to manage appointments, update records and monitor performance.

Most importantly, you'll be passionate about delivering exceptional customer service and committed to ensuring every customer receives a positive experience, even in challenging situations.

Benefits

26 Days Holiday & Bank Hols
Enhanced Pension Plan
Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more
Life Assurance & Accident Cover
Share Save
Enhanced Maternity & Paternity Pay
Work Perks Discounts & Vouchers
Buy & Sell Holiday
Flexible Working & Flexible Bank Holidays
Cycle to Work
Volunteering (2 days paid)
Learning & Development Opportunities
Extensive Wellbeing Support, including EAP.
Loyalty & Values Awards
Funded Professional Subscription
Eye Care Vouchers

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliancy services, and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel.

Please refer to full job description upon completing your application.

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates

Apply

[Fulltime] Information, Governance and Privacy Officer at Cobalt Housing Limited

Mon, 20 Jul 2026 11:00:02 +0100

Information, Governance and Privacy Officer

Liverpool

£37,078 per annum

Permanent, Full Time - hybrid & flexible working (35 hours per week)

Closing Date – 26th July 2026

Cobalt Housing is a registered housing association based in North Liverpool. We manage and maintain around 6,000 affordable homes in Fazakerley and Sparrow Hall, Croxteth and Norris Green.

We carry out a wide range of economic, neighbourhood and community regeneration activities and believe that, by providing quality places to live and support to those who need it, we play our part in developing thriving communities where people are proud to live and can be their best.

Now is a really exciting time to join Cobalt Housing, as we build upon the success of significant organisational transformation.

About the role

Are you interested in data protection, privacy and information governance? Do you have the knowledge and experience to ensure information is managed securely, lawfully and effectively? If so, we'd like to hear from you.

We are looking for an Information, Governance and Privacy Officer to join our Governance & Assurance team. This is an opportunity to contribute to Cobalt's compliance framework, manage information governance processes and provide specialist advice across the organisation.

As our Information Governance and Privacy Officer, you will support the organisation to handle information safely, lawfully and responsibly. Reporting to the Data Protection and Information Governance Manager, you will play an important role in ensuring that personal and organisational information is protected and managed in line with legal and regulatory requirements.

The role includes policy development, compliance monitoring, case management, risk assessment and the provision of information governance advice. You will work with teams across the organisation to ensure information risks are identified, managed and reported appropriately.

What we’re looking for

A relevant data protection or information governance qualification (or willingness to work towards one)
Experience working in data protection, information governance or a related compliance role
Good understanding of data protection legislation and regulatory expectations
Ability to interpret requirements and explain them clearly to others
Experience responding to information requests such as Subject Access requests, and data protection complaints in line with GDPR
Strong organisational and communication skills with the ability to manage competing priorities
Strong attention to detail and commitment to accuracy.

For the full list of responsibilities and the person specification, please review the full recruitment pack linked below.

Successful applicants are responsible for producing proof of entitlement to work in the UK before employment can commence. Cobalt cannot sponsor candidates without a current visa which allows for full-time UK-based working.

Cobalt Benefits:

Occupational sick pay
Paid healthcare scheme via Medicash
Enhanced maternity/paternity leave
Gym allowance (up to £20 per month)
Cycle to work scheme
Childcare allowance (£75 per child of preschool age)
Training/development opportunities
Staff wellbeing programme
Up to five days dependants leave per year

Our purpose

Everyone deserves somewhere to call home, a place to make their own, feel safe and secure, and set down firm foundations. The right home will help people to live well, realise their potential and achieve the things that are important to them.

Our mission

By providing quality places to live, and support to those who need it, we play our part in developing thriving communities where people are proud to live and can be their best.

Apply

[Fulltime] Legal Enforcement Officer at Amplius

Mon, 20 Jul 2026 15:13:47 +0100

Legal Enforcement Officer

Hybrid - Milton Keynes, Rushden or Peterborough

£38,746.40 per year

Permanent, Full-Time

Do you have experience in housing enforcement and tenancy law? Join Amplius as a Legal Enforcement Officer and help create safer communities.

Working with housing teams, legal partners and external agencies, you'll provide expert advice, manage enforcement cases and support effective action on tenancy breaches and anti-social behaviour.

Salary: £38,746.40 per year

Contract: Permanent, full time

Your week: 36.25 hours - Monday to Friday 9am to 5.15pm

Location: Hybrid - 1 day per week in our Milton Keynes, Rushden or Peterborough office.

Covering Northampton, Milton Keynes, Luton, Stevenage and Bedford Courts, with occasional travel across our wider geography as required.

You can read about our fantastic colleague benefits here - Amplius colleague benefits

Snapshot of your role

Advise and support Housing, Community Safety, Compliance and other teams on legal enforcement options.
Prepare witness statements, evidence packs and court documents.
Work with solicitors, legal representatives and enforcement agencies to progress cases.
Represent Amplius at court hearings, case conferences and external meetings.
Ensure enforcement activity follows housing law, regulatory requirements and organisational policies.
Report on outcomes, risks and lessons learned, sharing best practice across teams.

What you’ll need to thrive in this role

CIH Level 3 qualification (or be willing to work towards it)
Experience and knowledge of housing enforcement services.
Strong understanding of Housing and Tenancy Law, including legal documentation and court processes.
Up-to-date knowledge of housing regulations and the ability to apply changes in practice.
Experience building positive relationships with local authorities and other key partners.
Confidence using housing management systems to manage cases and records.
Strong teamwork skills and the ability to work effectively with colleagues across different services.
Resilience, sound judgement and the ability to manage complex cases while travelling across a large geographical area when required.

Important - DBS clearance, a full UK driving licence, access to your own vehicle and right to work in the UK are all essential requirements. We do not provide sponsorship.

Please read the attached Job Description before applying so you get the full scope of the role.

Closing: 2 August

Interviews in Milton Keynes: 6 August

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.

Apply

[Contract] Housing Officer at Amplius

Mon, 20 Jul 2026 14:48:47 +0100

Housing Officer

£38,746.40 (plus car allowance of £2,750.28) per year

Full-Time, 6 month temporary contract

Hybrid with a weekly presence in the Rushden office

At Amplius, we believe great neighbourhoods start with great relationships. As a Housing Officer, you’ll be out in our communities, getting to know customers, tackling issues that matter and helping people feel safe, supported and proud of where they live. If you enjoy working with people, solving problems and making a positive difference every day, this could be the perfect role for you.

Salary: £38,746.40 (plus car allowance of £2,750.28) per year

Contract: Six-month fixed term contract

Your week: Full time (36.25 hours Monday to Friday 9am to 5.15pm)

Location: Hybrid with a weekly presence in our Rushden office (covering a North Northamptonshire patch)

You can read about our fantastic colleague benefits here - Amplius colleague benefits

Snapshot of your role

Manage a portfolio of tenancies, ensuring compliance with agreements, policies, and relevant legislation.
Handle a caseload of complex tenancy and neighbourhood issues, including enforcement and compliance-related cases.
Minimise voids and support efficient re-letting of properties while maintaining high standards.
Carry out pre-tenancy interviews and provide ongoing support to help customers sustain their tenancies.
Monitor and improve estate standards, including communal areas, grounds maintenance, and safety compliance.
Build strong relationships with local authorities, police, and community partners to address local issues and improve neighbourhoods.
Maintain accurate case records, ensure GDPR compliance, and meet performance targets while managing your own workload.

What we’re looking for

CIH Level 3 qualification, or willingness to work towards it.
Proven experience in estate and neighbourhood management within a housing environment.
Experience of managing people, including providing direction and performance support where required.
Strong understanding of housing regulation and the ability to apply this in practice.
Experience of building effective relationships with local authorities and external partners.
Confidence using housing management systems and maintaining accurate records.
Ability to work flexibly across a large geographical area and prioritise a varied workload.
A collaborative, resilient approach with the ability to remain calm and effective when handling complex situations.

Please read the attached Job Description before applying so you get the full scope of the role.

Important - DBS clearance, a full UK driving licence, willingness to travel, and right to work in the UK are all essential requirements for this role. We do not provide sponsorship.

Closing: 2 August

Interviews on Teams: 7 August

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.

Apply

[Fulltime] Housing Officer at Amplius

Mon, 20 Jul 2026 14:22:05 +0100

Housing Officer

£38,746.40 (plus car allowance of £2,750.28) per year

Hybrid - Rushden or Peterborough

Permanent, Full-Time

Salary: £38,746.40 (plus car allowance of £2,750.28) per year

Contract: Permanent, full time

Your week: Full time (36.25 hours Monday to Friday 9am to 5.15pm)

Location: Hybrid with a weekly presence in our Rushden or Peterborough offices (covering a patch that includes West Northamptonshire, Daventry and Leicestershire)

You can read about our fantastic colleague benefits here - Amplius colleague benefits

Snapshot of your role

Manage a portfolio of tenancies, ensuring compliance with agreements, policies, and relevant legislation.
Handle a caseload of complex tenancy and neighbourhood issues, including enforcement and compliance-related cases.
Minimise voids and support efficient re-letting of properties while maintaining high standards.
Carry out pre-tenancy interviews and provide ongoing support to help customers sustain their tenancies.
Monitor and improve estate standards, including communal areas, grounds maintenance, and safety compliance.
Build strong relationships with local authorities, police, and community partners to address local issues and improve neighbourhoods.
Maintain accurate case records, ensure GDPR compliance, and meet performance targets while managing your own workload.

What we’re looking for

CIH Level 3 qualification, or willingness to work towards it.
Proven experience in estate and neighbourhood management within a housing environment.
Experience of managing people, including providing direction and performance support where required.
Strong understanding of housing regulation and the ability to apply this in practice.
Experience of building effective relationships with local authorities and external partners.
Confidence using housing management systems and maintaining accurate records.
Ability to work flexibly across a large geographical area and prioritise a varied workload.
A collaborative, resilient approach with the ability to remain calm and effective when handling complex situations.

Please read the attached Job Description before applying so you get the full scope of the role.

Important - DBS clearance, a full UK driving licence, willingness to travel, and right to work in the UK are all essential requirements for this role. We do not provide sponsorship.

Closing: 2 August

Interviews on Teams: 12 August

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.

Apply

[Fulltime] Administrator (Operations - Customer/Administrati at Morgan Sindall Property Services

Mon, 20 Jul 2026 12:09:35 +0100

Permanent - Full Time

Are you an experienced Administrator with strong planning and customer service skills? Do you enjoy working in a fast-paced environment where no two days are the same? If so, we'd love to hear from you.

Morgan Sindall Property Services is looking for a proactive Administrator to join our Basildon team, helping to support the delivery of essential property services that make a real difference to local communities.

The Role

As an Administrator, you will play a key role in supporting operational teams by coordinating activities, managing schedules, maintaining accurate records, and ensuring the efficient delivery of administrative services. You will be responsible for handling a variety of tasks, balancing competing priorities, and providing excellent support to both internal and external customers.

About You

We are looking for someone with previous administration experience, excellent organisational skills and a customer-first approach. You'll be confident managing schedules, coordinating workloads and keeping accurate records in a busy operational environment.

Strong planning / scheduling skills are essential, along with experience providing excellent customer service and using Microsoft Office packages, particularly Outlook, Word and Excel. You'll be comfortable communicating with a wide range of customers, colleagues and stakeholders and able to prioritise competing demands whilst maintaining a high level of accuracy.

If you have strong administration skills, planning experience, and a passion for delivering excellent customer service, we'd love to hear from you.

Benefits

Profit Share Discretionary Annual Bonus Scheme
26 Days Holiday plus Bank Holidays
Enhanced Pension Plan
Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
Life Assurance & Accident Cover
Share Save
Enhanced Maternity & Paternity Pay
Work Perks Discounts & Vouchers
Buy & Sell Holiday Schemes
Flexible Working & Flexible Bank Holidays
Cycle to Work
Volunteering (2 days paid)
Learning & Development Opportunities
Extensive Wellbeing Support, including EAP
Loyalty & Values Awards
Funded Professional Subscription

About Us

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel

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