MyDiversity Jobs

[Fulltime] Business Intelligence Officer x 2 at Fairhive Homes

Sun, 07 Jun 2026 19:00:02 +0100

Business Intelligence Officer x 2

Aylesbury – Hybrid Working

£41,612 per annum pro rata

Full Time

Fixed Term Contract - 18-month vacancy with the possibility of an extension to 24 months

We’re excited to announce that we’re recruiting for two fantastic Business Intelligence Officers to join our friendly team. If you thrive in a bustling environment, love keeping things organised, and enjoy interacting with people, this role could be the perfect fit for you!

About the role…

As a Business Intelligence Officer, you will support the development and delivery of high‑quality reporting and insight across the organisation. In this role, you’ll work closely with colleagues across the business to ensure our core systems and data are accurate, reliable, and provide meaningful insight to support decision‑making.

You’ll design and develop reports and dashboards (primarily using Power BI), write SQL queries, manage data extracts, and support system configuration changes in line with change control processes. You’ll play a key role in helping the business understand its data, identify trends, and continuously improve how information is used.

About You:

You’ll need strong IT and data skills, excellent communication, and the ability to work collaboratively with both technical and non‑technical stakeholders.

We’re a friendly bunch who value collaboration and creativity, and we believe that a positive, supportive culture is key to our success. If you have previous relevant experience and a genuine passion for helping others, we want to hear from you!

A Basic DBS check is required for this position.

About us…

At Fairhive Homes, we’re driven by a simple yet powerful vision: “Homes for Living, Communities for Life” This isn’t just what we do; it’s what we strive for every day. As a non-profit housing association, we’re dedicated to providing affordable housing to over 20,000 individuals in our community. Our residents are truly at the heart of everything we do.

We are dedicated to supporting our residents and neighbourhoods. Whether we are maintaining our high-quality homes or building new ones, our mission is to foster thriving communities where everyone feels welcome and can proudly say, 'This is my home.'

We believe that a strong community starts with quality housing, and we’re here to make that vision a reality.

For more information, please refer to the attached job description.

Benefits

In this role, you’ll have the opportunity to develop your career in an empowering environment where your contributions are valued and recognised.

At Fairhive, we invest in your wellbeing. You can join our Health Cash plan which enables you to claim money back against a wide range of services and treatments.

We believe that flexibility fosters a more productive and enjoyable working environment. Therefore, depending on the role requirements, we offer flexible working conditions that help you balance your work and life!

You’ll be part of a mission-driven organisation that makes a tangible difference in the community, allowing you to feel fulfilled in your work every day.

Our commitment to you …

We’re focused on creating a workplace that celebrates inclusivity and diversity. We want everyone to feel comfortable bringing their true selves to work, contributing their unique perspectives and talents. We recognise that our differences are what make us stronger and are committed to having our teams reflect the diverse communities we serve. Your unique experiences and insights are exactly what we’re looking for.

We are really proud of our initiatives to become an employer of choice, whether it’s coming along to one of our Menopause Café’s, becoming one of our Neurodiversity Champions or joining one of our inclusion lunches and learn sessions. Plus, our supportive team culture and active social committee mean you’ll always have a strong network of people around you!

Take a look at our LinkedIn profile to learn more about what our colleagues have been talking about or championing this year.

Ready to Apply?

We understand that not every candidate will tick every box on our list. If your experience looks a bit different from what we’re looking for, but you believe you can bring something valuable to the role, we still want to hear from you!

If you’re ready to take the next step in your career and work in an environment that values your contributions, please apply, we can’t wait to meet you!

The closing date for applications will be 8th June 2026 but we might close it early if we find the right person before this date.

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[Fulltime] Senior Data Analyst at Nottingham Community Housing Association Ltd

Sun, 07 Jun 2026 15:00:01 +0100

Senior Data Analyst

Nottingham

£40,620 - £45,726 per annum

Are you a Senior Data Analyst who wants your insights to genuinely improve services and customer outcomes?

At NCHA, data isn’t just reporting, it’s how we improve performance, shape services, and deliver better homes for our customers. As our next Senior Data Analyst, you’ll use your expertise in SQL, Power BI and data analytics to drive smarter decisions across the organisation.

If you’re passionate about turning complex data into meaningful insight and influencing real change, this could be the role for you.

About the role

As a Senior Data Analyst, you’ll take a business partnering approach, working closely with stakeholders to understand needs, design impactful reporting, and deliver insight that drives decision-making.

You’ll play a key role in developing performance reporting frameworks, dashboards, and data quality standards, while supporting the evolution of our data warehouse and business intelligence capability.

What you’ll be doing

Driving improvements in performance reporting - designing and enhancing frameworks, dashboards and reports to support operational and strategic decision making
Producing high-quality regulatory and benchmarking returns, ensuring outputs are accurate, timely and audit-ready
Developing and maintaining Power BI dashboards and reporting solutions, underpinned by strong SQL data extraction and transformation
Working closely with business teams to deliver customer-focused insight that supports service improvement
Driving data quality improvements, working with business leads to strengthen validation, governance and accountability
Translating complex datasets into clear, meaningful insight for customers
Supporting the development of data warehouse, BI tooling and reporting infrastructure
Managing and developing analysts within the team and deputising for the Information & Intelligence Manager where required.

What you’ll bring

Technical skills

Strong experience delivering management information, reporting and analytics
Advanced SQL skills and strong experience with Power BI and Excel
Experience working with or developing data warehouse technologies
Strong analytical capability - confident working with large datasets to identify trends and insights and problem solving

Skills & approach

You simplify complex data into clear, actionable insight
You build strong relationships and confidently influence stakeholders
You take a proactive approach - identifying opportunities and driving improvements end-to-end
You maintain high attention to detail, with the ability to work to tight deadlines, particularly for regulatory reporting

You’ll be innovative and willing to challenge how things are done, bringing energy, drive and a strong focus on making a real impact. You are also committed to NCHA’s values of Caring, Learning, Enthusiastic, Accountable and Resilient, and demonstrate these in how you work and collaborate with others.

Why join NCHA?

At NCHA, you’ll have the opportunity to use your data expertise to drive real decisions and improve customer outcomes, while playing a key role in shaping our data and analytics strategy. You’ll be part of a collaborative and supportive team environment, where you can influence how services are delivered across the organisation, alongside access to a competitive benefits package.

Ready to apply?

If you’re passionate about using data to improve performance and deliver meaningful outcomes for customers, we’d love to hear from you.

Interviews will be taking place at our head office in Clifton on Friday 26th June 2026.

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[Fulltime] Data and Monitoring Officer at Birmingham Mind

Sat, 06 Jun 2026 15:00:02 +0100

Data and Monitoring Officer

£26,229 per annum

Birmingham Mind Offices, Albert House, Birmingham (Hybrid)

Full-Time

Permanent

Hours:37.5 Hours per week

We have an opportunity for a data driven individual to help ensure that we have systems, processes, and measurement tools to monitor and evaluate the impact of our mental health services. Birmingham Mind are the city’s leading independent mental health charity and every day we use data to inform the decisions we take, ensuring we provide excellent care and support for people where and when they need it.

With strong Excel skills you will demonstrate a passion for analysing complex data and compiling reports for both internal and external stakeholders. You’ll act as a System Administrator for our CRM system and assist with the continual improvement of the organisation's database.

Key Responsibilities:

· Assisting the Performance & Evaluation Manager to build questionnaires and data collection tools within the organisation’s database, to ensure that the organisation can effectively monitor and evaluate the outcomes and value of its many different services.

· Support the development and delivery of training and awareness programmes throughout the organisation on data and our systems.

· Lead data cleaning and processing for monthly data submissions to the NHS Mental Health Services Data Set (MHSDS) and other regular reporting.

· Export and analyse data from our CRM database (VIEWS), regularly producing data visualisations and reports, working closely with service managers and partner organisations often within tight time scales.

About You:

To be successful, you will be highly numerate and confident working with quantitative data and will have experience of using monitoring and evaluation tools. Strong Excel skills are a must with the ability to convey data insights and training across the organisation.

You’ll be meticulous in your approach and able to work to tight deadlines. We’re looking for an individual that holds a relevant qualification or experience that includes research, evaluation or handling of data.

If you have any questions about the role or would like to have a conversation about the process, then please email JoshWright@birminghammind.org.

Apply now to help us deliver “Better Mental Health for All” in Birmingham.

Benefits include an attractive defined contribution pension scheme, PayCare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling and a comprehensive training programme.

Candidates must have the right to work in the UK for a minimum of 12 months. We are not a registered sponsor and therefore are unable to offer visa sponsorship for this position.

We are very proud of our diverse workforce and actively encourage applications from people that come from minority communities.

Our people are key to the success of the organisation, and we are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. We welcome applications from people who have experienced mental health difficulties.

The closing date for applications is Monday 8th June 2026

Interviews are expected to take place week commencing Monday 22nd June 2026

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[Fulltime] Customer Services Analyst - 2nd Line at IRIS Recruitment

Fri, 05 Jun 2026 19:00:03 +0100

We’re looking for a Customer Service Analyst – 2nd Line to join our Every HR team, supporting customers using our cloud‑based HR and Payroll software, primarily within the education sector.

This role is ideal for someone with solid HR or payroll systems experience who enjoys problem solving, supporting customers with complex queries, and working closely with technical and product teams in a SaaS environment.

About the role

As a 2nd Line Analyst, you’ll be responsible for resolving advanced customer queries related to HR and payroll functionality, payroll calculations, statutory requirements, and system behaviour. You’ll act as a subject‑matter expert within the support team and help drive continuous improvement in how we support our customers.

Key responsibilities

Deliver advanced HR and payroll support via phone, email, and live chat
Resolve complex payroll queries including calculations, statutory deductions, and corrections
Investigate system or data issues and escalate where required with clear diagnostics
Accurately log and manage cases using Zoho
Collaborate with Product and Engineering to share customer feedback and recurring issues
Support the development of customer guidance, FAQs, and internal knowledge

What we’re looking for

Experience in a 2nd line customer support role, ideally within a SaaS or software environment
Strong understanding of HR and/or payroll processes
Knowledge of UK payroll legislation and statutory requirements
Experience supporting education, public sector, or multi‑client payrolls is desirable
Confident communicator with strong problem‑solving skills
Comfortable managing multiple cases and priorities

Why join us?

Work with purpose driven products used by schools across the UK
Develop deeper expertise in HR and payroll SaaS
Collaborative culture with strong links across Product, Engineering, and Customer teams

Please note:

We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

Apply

[Fulltime] 3rd Line Customer Support Analyst at IRIS Recruitment

Fri, 05 Jun 2026 19:00:03 +0100

IRIS is looking for an experienced 3rd Line Customer Support Analyst to join our Financials customer support team and help our customers resolve complex technical challenges.

You’ll play a key role in handling escalated issues, performing in depth technical investigations and working closely with our Product and Development teams to deliver the right outcomes.

What you’ll be doing

Handling complex, technical customer support queries
Acting as an escalation point for 2nd Line Support
Writing and executing advanced SQL scripts
Collaborating with internal teams to resolve product issues
Supporting UAT and contributing to product improvements
Ensuring a consistently high standard of customer experience

What you’ll bring

Strong experience in software or IT customer support
Advanced SQL knowledge and hands‑on investigation experience
Excellent communication and problem‑solving skills
A collaborative mindset and strong customer focus
Financials or accountancy system experience (advantageous)

If you enjoy solving complex problems and making a real impact for customers, this role is for you.

Please note:

We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

Apply

[Fulltime] 2nd Line Customer Support Analyst at IRIS Recruitment

Fri, 05 Jun 2026 19:00:03 +0100

We’re looking for a 2nd Line Customer Support Analyst to join our IRIS Financials Customer Support team and help deliver outstanding service to our customers.

You’ll provide expert support for more complex customer queries, working closely with 1st and 3rd Line teams to ensure issues are resolved efficiently and professionally.

What you’ll be doing

Investigating and resolving escalated customer queries
Supporting customers across IRIS Financials products
Working with internal teams to resolve technical issues
Contributing to continuous improvement and knowledge sharing
Supporting UAT and product enhancements

What you’ll bring

Experience in a customer-facing or technical support role
Strong problem-solving and communication skills
Confidence working with software systems
SQL or financial system exposure (desirable but not essential)
A passion for delivering great customer experiences

If you’re looking to develop your career within a fast paced SaaS environment, this is a fantastic opportunity.

Please note:

We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

Apply

[Fulltime] Customer Support Team Lead at IRIS Recruitment

Fri, 05 Jun 2026 18:00:02 +0100

Customer Support Team Lead

Competitive + Bonus

Remote, UK

Permanent full time

At IRIS, our customers are at the heart of everything we do. We’re now looking for a Customer Support Team Leader to help lead our IRIS Financials Customer Support team and ensure we continue to deliver outstanding service.

This is a hands on leadership role, combining people management with technical customer support. You’ll lead, motivate and develop a team of analysts while also playing a key role in resolving escalated and complex customer issues.

What you’ll be doing

Leading and supporting a high‑performing customer support team

Managing performance, quality standards and customer satisfaction metrics

Handling escalated queries, complaints and major incidents

Working closely with Product, Development and Customer Success teams

Supporting recruitment, onboarding and ongoing development

Championing best‑in‑class customer experience across IRIS Financials

What you’ll bring

Proven experience in a customer-facing software or IT support environment

People leadership or team lead experience

Strong communication and stakeholder management skills

Ability to balance leadership responsibilities with hands‑on problem solving

A passion for delivering excellent customer experiences

If you’re looking for a role where you can lead from the front and make a real impact, we’d love to hear from you.

Please note:

We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

Apply

[Fulltime] Customer Success Manager at IRIS Recruitment

Fri, 05 Jun 2026 18:00:02 +0100

Customer Success Manager

Manchester or Slough (Hybrid 2 days a week)

Competitive + Commission

Permanent full time

We are looking for an experienced Customer Success Manager to join IRIS Software Group, supporting our market-leading HCM software portfolio.

As a CSM, you will act as a trusted advisor to our key customers and strategic service partners, helping them maximise value from their IRIS solutions throughout the entire customer lifecycle. You will play a critical role in onboarding, adoption, retention, and growth, ensuring our customers achieve meaningful outcomes and long-term success.

Working within the Customer Success Department, you will collaborate closely with Customer Operations, Sales, Channel teams, and senior leadership to deliver exceptional customer experiences for our most valuable accounts.

Key Responsibilities

Manage a portfolio of VIP customers, overseeing all products and solutions across each customer’s IRIS HCM software portfolio, typically supporting customers with annual spend in excess of £50,000.

Develop strong, trusted-advisor relationships with customers and strategic partners, including senior stakeholders, to understand their goals and guide them towards successful outcomes.

Act as the primary point of contact for customers, strategically managing day-to-day communication, coordinating IRIS resources, and owning issue resolution and escalations.

Oversee the end-to-end customer journey, including onboarding, implementation, Go Live Reviews, adoption, and ongoing optimisation to ensure rapid time to value.

Drive product adoption, customer satisfaction, retention, renewals, expansion, and advocacy by aligning IRIS solutions to customer needs.

Maintain a deep and continually developing understanding of IRIS products, services, and roadmaps, advising customers on the most relevant features and best practices.

Create, maintain, and deliver Customer Success Plans for each customer and partner, using Customer Tracker dashboards and Gainsight to monitor customer health, create Calls to Action, and manage risk.

Deliver Quarterly Business Reviews (QBRs) in collaboration with Account and Channel Managers to review performance, value delivered, and future opportunities.

Review adherence to operational SLAs and ensure appropriate success plans are in place to address any areas of non-compliance.

Act as the voice of the customer, providing structured feedback to internal teams to improve products, services, and the overall customer experience.

Support NPS and customer survey processes, ensuring customers are aware of and engaged with feedback initiatives.

Maintain a strong understanding of customer contracts, subscriptions, and terms and conditions to maximise value for both the customer and IRIS.

Identify upsell and cross-sell opportunities and contribute to lead generation in partnership with Sales and Channel teams.

Deliver Customer Success KPIs, including time to value, retention, lifetime value (LTV), and growth.

Experience & Qualifications

Essential

4+ years’ experience in Customer Success, Account Management, or a similar customer-facing role

Proven ability to manage multiple strategic customers concurrently

Strong project management and organisational skills

Excellent relationship-building capabilities, including at senior stakeholder level

Strong verbal and written communication skills, including presentations

Ability to prioritise effectively in a fast-paced environment

High attention to detail and strong problem-solving skills

Resilience and adaptability when facing challenges

Self-starter who can work independently while contributing to a team

Desirable

Experience with SaaS

Familiarity with customer success platforms such as Gainsight

Strong product knowledge or the ability to learn complex solutions quickly

Why join IRIS Software Group?

Join one of the leaders in UK software at an exciting stage of growth with clear cut progression paths.

Work for a certified Great Place to Work in every country we operate in.

Join an inclusive environment where your ideas and experience can shape processes.

Apply

[Fulltime] Implementation Consultant at IRIS Recruitment

Fri, 05 Jun 2026 15:47:21 +0100

At Every, we help schools run more smoothly.

From HR and payroll to finance and staff management, our software supports schools with the systems they rely on every single day. As more schools move to Every, we’re growing our Implementation team and looking for someone who understands customers, enjoys solving problems, and wants to build a career helping schools successfully adopt new technology.

This is not a back-office processing role.

It’s a people-focused implementation role where you’ll work directly with schools to guide them through onboarding, training, setup, and rollout of Every’s software solutions. You’ll help customers move away from older systems and processes into modern software that makes everyday work easier.

You’ll become a trusted point of contact for schools throughout their journey - helping users feel confident, supported, and successful from day one.

This role is especially suited to people with experience in areas such as:

Payroll
HR systems
School administration
Education software
Payroll bureau services
Software support
Customer onboarding
Training or implementation
Customer-facing support roles

We’re particularly interested in people who understand payroll processes and payroll legislation, even if they haven’t worked in software implementation before.

Why This Role Matters

Schools rely on HR and payroll systems to keep everything running properly behind the scenes.

When a school moves to a new platform, it’s a major change. There are deadlines, compliance requirements, payroll pressures, and staff who need support adapting to new ways of working.

That’s where you come in.

Your role is to make that transition feel smooth, supported, and successful. You’ll help schools understand the system, feel confident using it, and get real value from the software.

The experience you deliver directly impacts customer satisfaction, long-term relationships, and how successfully schools adopt Every across their teams.

About the Team You'll Join

You’ll join our Every Implementation team within Education Professional Services - a collaborative group of around 15 Consultants and Trainers who support schools across the UK.

The team works closely together, sharing ideas, helping each other solve problems, and supporting customers through real-world challenges every day.

Most of the team are based around Leeds and Yorkshire, and regular collaboration has become a really important part of how the team works and develops. Because of this, you’ll be expected to travel into the Leeds office every two weeks.

You’ll also have the opportunity to learn both HR and Payroll products as part of Every’s long-term growth within education.

What You'll Be Doing

Supporting schools through the onboarding and implementation of Every software
Delivering online training sessions and walkthroughs to school staff
Helping customers configure and use the system successfully
Managing customer expectations, timelines, and rollout plans
Building strong relationships with customers throughout their implementation journey
Troubleshooting issues and helping customers find practical solutions
Supporting several customer projects at the same time
Working closely with internal teams to deliver a smooth customer experience
Providing a high standard of customer support across calls, meetings, and online sessions
Helping improve processes and identifying ways to make implementations even better

What We’re Looking For

We’re looking for someone who enjoys working with people just as much as systems.

You might currently work in payroll, software support, onboarding, education software, implementation, training, customer support, or administration - and now want a role where you can use those skills in a more consultative and customer-focused way.

You’ll likely be a strong fit if you have:

Experience in payroll, HR systems, education software, or customer-facing support
Confidence communicating with customers over phone, video calls, and online meetings
Strong organisation and time management skills
The ability to manage multiple priorities at once
A calm, professional approach when handling challenges
Good Excel and data handling skills
A positive attitude towards learning new systems and processes
A genuine passion for helping customers

You do not need previous implementation experience to apply.

If you understand payroll processes, enjoy helping people, and are confident communicating with customers, we’d love to hear from you.

Why Apply?

Join a growing team supporting schools across the UK
Move into a more consultative and customer-facing role
Build experience across HR, payroll, software, training, and customer success
Learn Every’s education-focused software products
Be part of a supportive, collaborative team environment
Work for a business where your contribution genuinely makes a difference to customers

Every is part of IRIS Software Group - one of the UK’s leading software providers for schools, businesses, and organisations.

Together, we support thousands of customers with software that helps simplify complex processes, improve efficiency, and make everyday work easier for education teams across the UK

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[Fulltime] Insight, Intelligence and Performance Business Par at One Manchester

Fri, 05 Jun 2026 13:49:12 +0100

Permanent, Full Time

Closing Date: 19th June 2026.

Support our communities. See the difference you can make in our city.

At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth.

We have an exciting opportunity for an Insight, Intelligence and Performance Business Partner to join our team! Working closely with senior leaders, you’ll play a key role in helping us become a truly data driven and intelligence led organisation.

You'll be embedded within the business to build a deep understanding of services, performance challenges and priorities and will provide constructive challenge and recommendations that help to inform both strategic and operational decisions. You’ll do this by delivering high quality insight and recommendations, and by developing the reporting frameworks that inform strategic and operational decision making across the business.

What we’re looking for:

Experience in a business partnering, insight or BI role, with a track record of working closely with key stakeholders to understand business requirements and influence decision making
Outstanding analytical skills, with the ability to turn complex data into meaningful, actionable insight
Proven experience of designing and delivering dashboards, reporting frameworks and data visualisations, using data storytelling techniques to engage audiences, clearly communicate performance and drive action, alongside conducting deep-dive analysis
Strong technical capability, with experience of using tools such as PowerBI, SQL and Power Query
Experience of defining and managing KPIs and performance measures and an understanding of data quality and governance principles
Experience of working within a complex matrix environment, with strong stakeholder management skills and with the ability to communicate effectively at all levels
Ability to lead analytical projects, manage competing priorities and deliver against deadlines
Strong understanding of the housing sector and operational performance.

Why take up the challenge with One Manchester? This really is a great place to work. We’ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we’re rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city.

If this sounds like you then apply today, we’d love to hear from you!

We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That’s not to say it’s not one our key priorities, it’s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We’re constantly evolving as a business to ensure we’re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in.

In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation.

One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.

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