Planned Works Coordinator

Planned Works Coordinator  

Leeds 

£29,539 per annum  

Join us as a Planned Works Coordinator and become part of a team that helps people make a home! 

As our Planned Works Coordinator, you will support the Asset Manager and assist in all areas of asset management, taking responsibility for key administrative functions, system updates, data management, and liaison between departments and contractors. Within this role, you will help to ensure properties are maintained, systems are accurate and up to date, and customers receive a timely and professional service. 

What you’ll do:  

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  Ensure the Asset Management System and related platforms are accurately maintained and updated to support the effective delivery of planned works. 

  
  


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  Serve as the key contact for the contact centre and other internal teams, ensuring up to date information on assets  

  
  


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  Ensure all cost information is accurate and carry out regular audits of supplier documentation uploads to maintain compliant. 

  
  


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  Monitor contractor performance and support the delivery of Key Performance Indicators (KPIs) data and audits. 

  
  


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  Compile and provide accurate data on completed works, supporting customer satisfaction reporting and performance monitoring 

  
  


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  Support Asset and Customer Services teams with delegated tasks, including repairs and compliance, as needed 

  
  


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  Assist in managing the asset team’s response to complaints, ensuring prompt resolution and communication 

  
  


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  Support financial management by verifying invoices and assisting Asset Managers in financial tracking 

  
  


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  Provide excellent customer service and administrative support across the Assets team 

  
  


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  Liaise with internal teams to coordinate service delivery and contribute to continuous improvement initiatives  

  
  

What we’re looking for:  

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  Strong administrator and coordinator who supports the team effectively 

  
  


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  Experience of working in a customer-facing service role 

  
  


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  Proven experience in handling and resolving complaints effectively 

  
  


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  Familiarity with Repairs & Maintenance systems and advising customers on technical maintenance issues 

  
  


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  Experience liaising with and managing external stakeholders 

  
  


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  Good knowledge of computerised systems and administrative procedures 

  
  


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  Able to collaborate well and manage tasks independently 

  
  


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  Good problem solver, able to take practical steps with team support 

  
  

If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today!  

Closing Date: 30th May 2025 

Interviews Date: Week Commending 9th June 2025 

We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.  

Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community.