Customer Service Team Leader

Permanent – Full Time – 37.5 hours per week

We have a fantastic opportunity for a highly motivated Customer Service Team Leader to join our team in Quinton.

Within this role you will be responsible for the day to day management of the customer service team, delivering exceptional support services, maintaining high levels of customer satisfaction, and setting the standard for customer support interactions. This will include leading the customer service team in managing warranty claims and completing maintenance works in line with the relevant standards and requirements. You will also complete regular reports on defects, resolution timescales and customer satisfaction. As part of the customer service management team, you will be key to investigating and resolve customer complaints and escalations.

This role will suit someone who has experience in a similar role, along with line management experience and an understanding of new home construction and maintenance. Skills in best methods of defects rectification would be preferable.

With good interpersonal and communication skills, you’ll exhibit high service standards to ensure customer expectations are met. Good IT skills, specifically Microsoft Office, is also required for this post.

Benefits

• 
  

  Bonus entitlement based on performance KPIs

  
  

• 
  

  Holidays - 26 days plus Bank Holidays with option to purchase additional holiday

  
  

• 
  

  2 volunteering days per year

  
  

• 
  

  Life Assurance

  
  

• 
  

  Pension

  
  

• 
  

  Private medical insurance

  
  

• 
  

  Cycle to Work scheme and the Lovell Way to EV

  
  

• 
  

  Digital GP

  
  

• 
  

  Employee assistance programme

  
  

• 
  

  Sharesave scheme

  
  

• 
  

  Employee rewards portal

  
  

As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.

We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.

The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.