Customer Liaison Officer

Customer Liaison Officer 

Bromsgrove 

36,575.24 per annum 

Contract: Full Time, Permanent 

Closing Date: Wednesday 18th June 2025 at 9:00 AM 

Interview Date: Wednesday 25th June 2025 (In Person) 

Are you passionate about delivering exceptional customer service and making a real difference in your community? We’re looking for a Customer Liaison Officer to join our team at bdht, where people are at the heart of everything we do. 

About the Role 

As a key member of our team, you’ll be the vital link between our customers, contractors, and internal teams—ensuring smooth communication and a positive experience throughout our investment and repair programmes. 

You’ll: 

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  Act as the main point of contact for customers during planned and capital works. 

  
  


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  Resolve issues quickly and effectively, ensuring high levels of customer satisfaction. 

  
  


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  Manage appointments and support consultation meetings with customers and leaseholders. 

  
  


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  Arrange temporary accommodation and support customers throughout the decanting process. 

  
  

About You 

We’re looking for someone who: 

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  Has experience in a customer-facing role, ideally within housing or a similar sector. 

  
  


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  Is a confident communicator with strong negotiation and influencing skills. 

  
  


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  Can work independently under pressure and manage multiple priorities. 

  
  


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  Is IT-savvy, with experience using Microsoft Office and other systems. 

  
  


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  Holds a valid driving licence and has access to an appropriately insured vehicle. 

  
  

A basic DBS check will be required for this role. 

What We Offer 

We believe in rewarding our team with more than just a salary. Here’s what you can look forward to: 

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  32 days annual leave plus bank holidays 

  
  


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  Holiday purchase & buy-back schemes 

  
  


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  Team outings with an annual team budget 

  
  


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  Electric vehicle leasing through Octopus Energy 

  
  


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  Pension scheme with SHPS 

  
  


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  Life insurance for pension members 

  
  


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  Employee Assistance Programme 

  
  


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  Mental Health First Aiders 

  
  


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  Healthcare cashback plan via Healthshield 

  
  


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  Retail discounts 

  
  


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  Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this) 

  
  


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  Reimbursement for professional subscription fees 

  
  


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  Corporate Sponsorship opportunities 

  
  


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  Reimbursement for HRT pre-paid certificates 

  
  


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  Reimbursement for annual flu jab 

  
  


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  Free parking and refreshments 

  
  


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  Monthly staff compliments raffle 

  
  


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  Wellbeing calendar of events throughout the year 

  
  


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Join us and be part of a supportive, forward-thinking organisation that values your voice and your contribution. 

 

Apply now and help us build better communities—one customer at a time. 

Bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.